Mynd is hiring a

Resident Services Manager

Remote

About Mynd:

Mynd is a tech-enabled real estate company serving the $85B+ property management and real estate investment market. In the past few years, consumers have gained access to free stock trades, greater transparency in the mortgage market, and apps that make managing their money more convenient. Yet real estate investment, the most powerful tool for building generational wealth, has largely been the purview of wealthier individuals and professional money managers.

Mynd is determined to overhaul that paradigm.

At Mynd, we’re on a mission to democratize access to happy homes and sustainable investments by making the purchase of single-family residential real estate as effortless as other types of investments. Investing in real estate can be intimidating, especially for first-time buyers. Moreover, many potential investors don’t want to buy real estate in their geographic area, or have been priced out of competitive big city housing markets.

With operations in 25 markets across the U.S. and real-time insights via our platform, we remove the time, communication, and geographic barriers traditionally associated with buying real estate. Investors can now find, purchase, lease, manage, and sell single-family rental properties 100 percent remotely.

Mynd is Best Places to Work certified, a Built In SF Best Places to Work 2022 winner, and was named the #1 fastest-growing East Bay company by the San Francisco Business Times in 2021. We’ve attracted talent from Starwood Waypoint Homes, The New York Times, McKinsey, BCG, Compass, Better, One Medical, Zillow, Upwork, WeWork, and Facebook. We’re backed by top VCs, including Lightspeed, Canaan, Jackson Square, and QED, and recently announced a $5 billion deal with Invesco Real Estate that will make us the largest buyer of single-family rental homes in the country.

Join us!

About the Role:

The primary purpose of this position is to provide oversight to all areas of property management from move-in to move-out.  The Resident Services Manager (RSM) oversees a specific geographic portfolio and will use various forms of technology to work with current residents by attending to residents’ requests, coordinating rent collections activities, lease renewals and rent increases, notices to vacate, move out’s, and deposit accounting.  The RSM will be the subject expert matter on local ordinances affecting residential property management for single-family and multi-family (2-100 units) properties. Qualified candidates will have large scale residential property management experience, a passion for technology, and the drive to succeed in a fast-paced start-up team and environment.

Responsibilities:

  • Oversee and provide guidance for our Resident Services Associates and Administrative Assistants for their assigned portfolio(s)
  • Oversee daily property portfolio operations and tasks using various technology platforms which may include completion of (or managing completion o)f; resident and owner communications, rent collection, notice to vacates, move-outs, deposit accounting, evictions and non-renewals, renewals, administrative responsibilities, and accounts payables - in accordance with objectives and metrics
  • Responsible for ensuring positive resident relations during oversight of all resident interactions using an internal case management system
  • Attend to escalated resident and property related issues as they arise and document through successful resolution in specified property management system
  • Manage operations month end audit of all units in portfolio
  • Manage all electronic record keeping, including lease files for the residents in the assigned area; ensures file management quality control including document storage in proprietary database
  • Responsible for completion of monthly lease renewals and/or changes to lease terms for established portfolio and in compliance with local and state regulations
  • Provide feedback to the internal product departments to recommend workflow changes, technology enhancements to internal and vendor platforms, and act as primary tester for new releases to internal platform(s)

Qualifications:

  • Bachelor’s degree preferred, or equivalent experience
  • 3+ years of experience in real estate and/or property management
  • Real Estate Salesperson License preferred
  • Strong customer service skills with a focus on leading, developing and cultivating relationships
  • Excellent communication skills both written and verbal communications
  • Ability to work independently and as a team member in multiple committees 
  • Positive, can-do attitude with a commitment to excellence and achieving goals
  • Ability to create, implement, and manage a budget and generate financial reporting out of systems
  • Proficient using  property management software such as Yardi, MRI, AppFolio, Onesite and/or Propertyware
  • Strong understanding of technology; including Google Applications, Microsoft Office Applications, and Mobile Applications
  • Flexible schedule with ability to work evenings and weekends, as needed

Being authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.

Covid-19:

Mynd is closely following the 2019 Novel Coronavirus Disease (COVID-19) and implementing processes that promote the safety of our employees, candidates, owners, residents and communities.  The health and safety of our employees and contractors around the world continues to be our top priority as we face the challenges associated with COVID-19.  Leaders across Mynd meet regularly to consider the evolving situation and are doing all we can to keep our teams healthy.

At Mynd, we offer a robust, competitive & unique benefits package:

  • Unlimited time off
  • Paid Parental Leave
  • Cash to purchase your own investment property through our “Project Investor Myndset” program
  • 401k + Match
  • Wellness, home office, and cell phone subsidies
  • Volunteer time off
  • Robust health, dental, vision insurance, and more
  • Sabbatical program

At Mynd, we encourage all of our team members to: 

  • Be Myndful
  • Always Be Entrepreneurial 
  • Earn Trust
  • Play Team First
  • Be an ‘A’ Player
  • Think Like An Investor 

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

#LI-REMOTE

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