Restaurant Launch Assistant - French Speaking

Restaurant Launch Assistant - French Market

The Job:

We’re expanding our operations  currently, and as part of that, we’re building a new Restaurant Launch Team to engage with all of our new restaurants partners we bring on to the Deliveroo platform that fall under the EU small and medium businesses team. 

We’re centralising all restaurant launch and sales development activity to create a hub supporting our European markets so we can ensure we deliver a consistent approach to all restaurants partners from these teams 

As a Restaurant Launch Assistant you’ll be supporting new restaurants as they get started with Deliveroo and ensure they understand the process of onboarding them, answer any questions they have and generally providing a high level of service as they require it. 

You’ll be working to tight turnaround times, using your communication skills, empathy and problem solving abilities to navigate requests from restaurants across the country. 

It is important you’re able to work the following hours to mirror the peak usage times for our restaurant partners, Monday to Friday 09:30:am - 18:30pm (subject to change).

Duties & Responsibilities:

• You’ll be on the phone, helping our new restaurants partners get set up and ready to start taking orders
• Working alongside the rest of the launch team, the sales team, and our account managers, you’ll be the face of Deliveroo for all of our newest partners
• You’ll be results driven, and ready to take on challenging KPI’s, whilst maintaining excellent customer service
• You’ll need to manage your own time, whilst developing and maintaining daily call plans in order to get results. 

What you’ll need to be successful:

• A strong phone presence, with excellent communication skills (verbal and written)
• Native or Fluent in French + English
• The confidence to make regular calls, and remain resilient 
• Be IT literate and keep our systems up to date with all relevant information 
• You’ll be working as part of a small team so be a good team player, and be someone others want to work with
• Effective organisational skills
• Commitment to professional development and a motivation to make things happen
• It’s important to keep in mind it’s not just what you do, but how you do it - be someone others enjoy working with, take the initiative and be a positive influence on other

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