The Restaurant Services Manager oversees the relationship with restaurant customers once they have joined the OpenTable network. You will be part of the local sales team covering Northern UK & Scotland at the forefront of connecting with local restaurants and ensuring customer success as they begin using the OpenTable platform. From new customer product launches to training and education to leverage OpenTable software and online marketing exposure, keeping our restaurant clients delighted is key to this role.
Reporting to the District Manager based in London, the Restaurant Services Manager will be responsible for the restaurant customer lifecycle with OpenTable. It begins with customising and installing the OpenTable system followed by extensive training of restaurant staff. S/he is charged with maximising customer satisfaction and driving deep utilisation of OpenTable services and maintaining a high customer retention rate. S/he will encourage restaurants to increase their Internet inventory, participate fully in OpenTable promotions, utilise the marketing tools in the OpenTable system and refer diners to the OpenTable web site. The Restaurant Services Manager will also gather feedback from restaurants to drive feature and functionality requirements for product upgrades.
Comprehensive training will be provided.
The right candidate will have good technical skills and excellent communication skills. S/he will be a good listener, capable of understanding client issues and translating them into an appropriate solution. S/he will be an influencer and will have robust training skills in order to educate the client on OpenTable products and services. They will also have the following:
About the team
OpenTable’s global Sales and Restaurant Relations teams are dedicated to maximising restaurants’ revenue potential by utilising best in brand front-of-house management and online reservation technology. We are dedicated to helping our customers get the most out of our products, and we’re looking for strategic-minded, action-oriented, and results-driven customer advocates to join us. You will be part of a team of smart, passionate, and enthusiastic individuals who are intent on ensuring our restaurant customers’ success and our dining customers’ enjoyment.
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