Warby Parker is hiring a

Retail Coordinator

New York, United States

Ever wonder how our frames wind up in customer’s hands? Our Supply Chain team is looking for a new Retail Coordinator to help make sure that all happens smoothly (and efficiently!)—by working with both our Retail and Product teams. This person will use his or her skill for quantitative work and attention to processes to manage the company’s inventory operations and implement decisions that result in an amazing customer experience.

What you’ll do:

  • Work closely with Retail team to monitor and improve key performance indicators, including inventory in stock rates, inventory accuracy, return rates, responsiveness, and shipping costs
  • Improve and standardize operational processes
  • Conduct regular feedback sessions with retail operations to populate action plans for continuous improvement
  • Act as a liaison between Customer Experience, Product, and Retail teams
  • Troubleshoot and resolve any systematic or operational challenges

Who you are:

  • A proactive thinker with a passion for process improvement
  • Well-spoken and well-written with attention to detail
  • Comfortable using Excel, with an interest in quantitative work and analysis
  • Resourceful, flexible, and an exceptional team player
  • Ability to balance multiple high-level projects at the same time
  • Super positive with an eagerness to learn and work on a fast-paced team
  • Not easily daunted; comfortable with unstructured or autonomous environments

Extra credit:

  • Equipped with 2-3 years of hands-on supply chain experience
  • A proud owner of a Bachelor’s degree in Business Administration, Logistics, Production Management, or Supply Chain Management
  • Direct retail experience with basic knowledge of optics or optical fulfillment processes
  • End-to-end supply chain processes—from overseas factories into U.S. network of stakeholders and returns flow
  • Familiar with a variety of shipping carriers and transportation networks
  • Strong working knowledge of inventory management, especially as it relates to allocation of goods to other nodes in the network

About us:

Warby Parker was founded in 2010 with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By circumventing traditional channels and designing our frames in house, we’re able to offer insanely high-quality eyewear at decidedly non-insane prices (i.e., from $95 with prescription lenses—a fraction of the going price!).

In the last seven years, we’ve grown to over 50 retail locations in the U.S. and Canada, opened our first optical lab in upstate New York, and launched two of our own iOS apps. And for three years running, Fast Company has named us one of the world’s most innovative companies.

We’re also a certified B Corporation, so we’re held to the highest standards of social and environmental responsibility. This means lots of different things, like operating carbon-neutrally and distributing a pair of glasses to someone in need for every pair we sell. (We’re big believers that businesses can scale and be profitable while doing good in the world.)

Of course, all work and no play makes an extremely dull office, and no one likes an extremely dull office. (We sure don’t.) As an employee at Warby Parker, you can look forward to company outings, guest speakers, volunteering opportunities, and other brain- (and/or taste-bud-) stimulating activities. It also doesn’t hurt that our team is just great company.

Some benefits and perks of working at Warby Parker:

  • Health, vision, and dental insurance
  • Flexible “My Time” vacation policy
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Cell phone plan reimbursement
  • A health-and-wellness stipend
  • Free eyewear (plus discounts for friends and family)
  • And more (just ask!)