Warby Parker is hiring a

Retail Infrastructure Engineer

New York, United States

Love Tech? Love Retail? Love Warby Parker? We’re searching our next Retail Infrastructure Engineer to join our core Tech Services team and help build, manage, and maintain our expanding network of retail stores! Interested in what else we do? Check out our tech blog The Oculists! Interested in the job? Keep reading below.

What you’ll do:

  • Travel up to 40% of the time for new store opening technology configuration and onsite vendor management
  • Conduct diligent management of store and vendor related issues
  • Ensure that project plans are based on approved and agreed-upon requirements while maintaining overall control of the technology and vendor schedule, budget, and scope
  • Oversee planning, design, implementation, and operation of all technical aspects of retail projects
  • Work closely with internal operations groups and external vendors to ensure effective communication, collaboration, and stakeholder involvement
  • Provide Subject Matter Expert (SME) and in-depth knowledge across multiple technical disciplines including, but not limited to, network routing/switching, monitoring/alerting, firewalls, IDS/IPS, and Network Access Control
  • Teach others technical concepts in non-technical terms
  • Write and maintain amazing documentation (like a-mah-zing)
  • Research new systems and and best-in-class retail technology approaches
  • Provide on-call support for retail network and critical systems operations

Who you are:

  • Has worked 5+ years project managing retail construction or building projects (both remotely and in-person)
  • Equipped with 3+ years experience using detailed networking solutions such as Cisco ISR routers and Catalyst switches
  • Armed with 3+ years experience administering Windows and macOS
  • Excellent communication skills (both online and offline!), plus the ability to work with team members at all levels—you’re also able to communicate effectively to both technical and non-technical teammates
  • A working knowledge of network protocols including DNS, RADIUS, QOS, OSPF, EIGRP, ISIS, BGP, MPLS, DMVPN,L2TP, IPSEC, and SIP
  • Experience troubleshooting LAN/WAN networking problems at all layers
  • Ability to lift hardware weighing 50 pounds or more
  • Flexibility to work odd hours (early mornings or late nights)
  • Eye for details (and Pokémon)
  • An eager participant in our knowledge gain-and-share culture

Extra credit:

  • MDM Experience (Casper, AirWatch, Google Apps MDM)
  • AWS Cisco Deployments
  • CCNA, CCNP
  • Linux administration experience (even better if Ubuntu)
  • Experience with user administration and directory services (Active Directory, Open Directory, LDAP, GPOs)
  • Strong desire to use, support, and commit back to open source projects

About Warby Parker:

Warby Parker is a transformative lifestyle brand with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially-conscious businesses. By engaging directly with consumers, we’re able to offer ultra-high-quality, vintage-inspired frames for $95 including prescription lenses and shipping.  We focus on the bigger picture, too: social innovation is woven into the DNA of our company, and for every pair of glasses purchased, a pair is distributed to someone in need.

Because all work and no play makes a dull office, we fill our days with snacks, surprises, pneumatic tubes, and, when appropriate, costumes. As a team member at Warby Parker, you can also look forward to company outings, guest speakers, volunteering opportunities, and brain-stimulating activities.

In 2015, Fast Company named us the #1 Most Innovative Company. We’re also a certified B Corporation, which means that we are held to the highest standards of social and environmental performance.

Some benefits and perks of working at Warby Parker:

  • Health, vision, and dental insurance
  • Cell phone reimbursement
  • Flexible “My Time” vacation policy
  • Parental leave policy 
  • Retirement savings plan (401k)
  • Free eyewear (discounts for friends and family!)
  • Health & wellness stipend
  • Quarterly team outings