Hi there! Thanks for stopping by 
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We are looking for new Customer Support Agents to join our team in London. Within the Support Team, your job will be to deliver an authentic and personalized support experience that our retailers will love.
Who we are and what we do:
Vend is an award-winning Saas company winning on a global scale. We have over 250 talented people across 5 major markets (US, CA, UK, NZ, AU) working to delight approximately 25,000 awesome retailers worldwide.
Our mission: help our retailers build thriving businesses, live more fulfilling lives and create experiences that people love.
What you’ll be doing:
- First things first: you will get full training on our tools and product, and have shadowing sessions with the team
- Once you’ll be up to speed, you will have 3 main responsibilities:
- Respond to technical support queries from our retailers by emails, phone calls or chat
- Coach our retailers so they can get the most out of our software
- Create knowledge articles to maintain and grow our help centre (because every problem should be solved once, right?)
- You will be collaborating with great Venders on a day-to-day basis like Product Specialists, Team Leaders, Support Operations and of course our wonderful retailers!
You will be working an 8-hour shift from Tuesday to Saturday or Sunday to Thursday and will be required to work some public holidays.
Our office in London is still closed in response to the Covid-19 pandemic and when we do choose to reopen, it will done following government guidelines ensuring the safety of all our staff. The role will most likely start as a remote role until we reopen.
What you need to bring:
- Good level of autonomy from a previous work experience
- Problem-solving skills: you don’t stop until you’ve found the solution
- You’re comfortable working in an agile environment where things move fast
- You love technology and get excited about helping people with technical queries
- Bonus points for previous retail or tech support experience
Why do you want to work at Vend?
- You will be offered a competitive salary
- We will provide you with opportunities to develop your career: learning & development budget, on the job skill development, training sessions…
- You can help build an amazing product in a company big enough for growth but lean enough to make a genuine impact
Plus, we have a range of benefits that’ll keep you happy, healthy and (not) hungry:
- Downtown London office
- Free fresh fruits, snacks and drinks (and cake for your birthday!)
- Paid leave and assistance for new parents
- Travel insurance for you and your family
- Vend Share Options scheme
- Four weeks annual leave + extra day over the Christmas holidays
Where to from here?
Obviously, we’re looking to ensure it’s a solid fit from both sides: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world, feel free to check out our Instagram
here.
Vend is an equal opportunity employer committed to providing a working environment that embraces and values inclusion and diversity.
