Smile Identity builds trust.

Smile Identity is Africa's leading identity verification, and digital Know Your Customer (KYC) provider. We help companies scale rapidly across Africa by confirming the true identity of their users in real time, using any smartphone or computer. Our technology is powered by proprietary Machine Learning algorithms designed specifically for African faces, devices and network connections.

Our team is a diverse group of hardworking, truth-seeking, and fun-loving Smilers spanning 5 offices, 10 countries and 8 time zones. Our products are already making waves across many industries, from Banking to Fintech and Telecoms. We recently announced a $20M Series B raise and are backed by leading global investors, including Norsken22, Costanoa, CRE, Future Africa, Susa Ventures, Commerce Ventures, Courtside Ventures, Two Culture Capital, Latitude, Valuestream Ventures, Intercept Ventures and Vinod Khosla who are supporting us every step of the way.

Do you like working alongside a team of intelligent individuals? Do you want to have fun while making a real difference? Here at Smile Identity, you'll get the freedom and autonomy you need to do your best work, the flexibility to be creative, and the opportunity to grow and put your unique stamp on our mission.

What are you waiting for? Come with us on this amazing journey!

The Role

As a Senior Revenue Operations Lead, you will play a key role in driving the efficiency and effectiveness of our sales and customer success teams. You will have a strategic role in planning, forecasting, measuring, and improving key performance metrics, as well as supporting high-level decision making. You will lead internal business reviews on a quarterly basis, reviewing key performance metrics of the team with Smile Identity's executive team.

The ideal candidate has at least 8 years of experience in a senior-level Revenue Operations or similar role in B2B SaaS companies within the financial services or technology industries. They have a deep understanding of CRM systems and data architecture, as well as a strong ability to analyze data and make recommendations for improving sales performance. They have experience leading and implementing sales process improvements and have hands-on experience with sales forecasting and pipeline management.

Key Responsibilities:

Lead sales operations and planning efforts for the company in collaboration with the wider Commercial leadership team, driving revenue growth, including the quarterly OKR setting for the team
Develop and implement sales strategies and processes that improve efficiency and effectiveness
Lead internal business reviews on a quarterly basis reviewing key performance metrics of the team with Smile Identity’s executive team
Provide strategic guidance and support to the sales and customer success teams
Analyze data to identify trends, forecast performance, and make recommendations to improve sales performance
Collaborate with cross-functional teams to ensure seamless customer experience
Maintain and optimize the CRM system for data integrity and accuracy
Automate sales processes to drive more efficiency and a better customer experience (e.g. leveraging CRM and email automation)
Monitor and analyze sales performance metrics, providing regular reports and insights to leadership
Implement sales process improvements and manage sales forecasting and pipeline management

Qualifications:

At least 8 years of experience in a senior-level Revenue Operations or similar role in a B2B SaaS company
Deep understanding of CRM systems and data architecture, hands on experience with Pipedrive and Intercom preferred
Proven analytical and problem-solving skills
Strong communication and collaboration abilities
Experience in leading and implementing sales process improvements
Hands-on experience with sales forecasting and pipeline management
Ability to thrive in a fast-paced, high-growth environment
Proven track record of success in driving revenue growth and improving sales performance

If you are a results-driven individual with a passion for sales operations, and have a track record of leading teams to success, apply now to be a part of our dynamic team. We offer a competitive salary and benefits package, as well as opportunities for professional development.

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