Netomi is hiring a

Revenue Operations Manager

Toronto, Canada
Full-Time
Remote
Netomi’s Customer Experience AI platform automatically resolves customer service issues at the highest rate in the industry. Our patented AI delivers unsurpassed accuracy and customer satisfaction yet is surprisingly easy to deploy and use. Netomi enables a world-class customer experience, while simultaneously reducing support costs and unlocking hidden revenue.

We are a Series B funded company, so there is a substantial opportunity for growth and significant equity value. See a recent article about us in Wall Street Journal.

Job Description:

Netomi is looking for a Revenue Operations Manager who can help us streamline our pipeline and help sales and marketing departments to be more effective. This is a brand new position. The ideal candidate is based in the US or Canada.

Responsibilities:

  • Manage all Sales & Marketing tools and optimize licenses. If needed, deploy other tools 
  • Act as a thought partner for VP Marketing and VP Sales, with a focus on analytics and process infrastructure. Drive strategic planning and forecasting processes
  • Analyze and optimize Lead-to-Pipeline-Customer Flow by automating and improving processes to enhance the GTM team’s productivity & performance
  • Track effectiveness of our campaigns that generate pipeline: ABM, Digital, Outbound, Events
  • Design, build and maintain enterprise-level Attribution models that will provide a deep understanding of marketing spend ROI from lead to revenue
  • Optimize our lead scoring and routing methodology 
  • Manage our lead enrichment strategy to improve the quality of our database in order to enable effective segmentation and audience targeting
  • Build and evangelize reports including campaign flows, pipeline health and deal management
  • Work cross-functionally with key stakeholders to improve handoffs, potential impacts, and ensure consistency with business needs
  • Train AE, BDR, DG teams with the latest processes and rules. Onboard new team members
  • Build and maintain key documentation regarding our policies, processes, and engagement rules; help enforce "compliance" at all levels

Essential Qualifications:

  • 3-5 years of experience in marketing/sales/revenue operations in a B2B environment
  • 2+ years being a core admin of HubSpot
  • 2+ years being a core admin of Salesforce
  • Hands-on experience implementing or maintaining enterprise-level Attribution models and measuring ABM systems/technology
  • Metric-oriented with excellent analytical and project management skills
  • Results-driven self-starter with the ability to multitask. Strong initiative and ability to work in a self-directed environment with a “can-do” attitude and growth mindset
  • Detail-oriented with a knack for organization and process improvement 
  • Comfortable working in a fast-paced environment while dealing with ambiguity
  • Creative and innovative solutions to operational challenges. Always thinks outside the box
  • Exceptional communication skills
  • Bachelor's degree or equivalent experience

Additional Awesomeness:

  • Curiosity is in your DNA
  • You believe in “Salesforce is The Only Truth”
  • You AB Test everything possible without being prompted to
  • You prioritize customer acquisition & revenue over other tasks
  • You have Hubspot Certification
  • You have Salesforce Certification
  • You have previous experience with Google Analytics, 6Sense, ZoomInfo, Gong, Outreach
  • You have an MS/MA degree
  • You have previous SaaS and AI experience



Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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