Deliveroo is hiring a

Rider Operations Associate

Melbourne, Australia

Our mission is to bring the world's best local restaurant food to everyone's home or office - fast!

We work with Hundreds of Australia's top restaurants and household names like Guzman Y Gomez, Huxtaburger and Nando's, to everyone's favourite independents.

Deliveroo’s Rider Operations team is the engine room of our business and we are looking for talented graduates to join us.

This is an unrivalled opportunity to take your first steps towards becoming a manager in a genuinely operational business - we recognise and nurture talent and progression can be rapid.

Your responsibilities will include:

  • Supporting your Rider Operations Manager with rider and zone management.
  • Researching and implementing initiatives to foster rider community and ensure high retention.
  • Managing and delegating email and phone correspondence.
  • Meeting with riders to understand issues.
  • Supervising rider hours approval, fees and administration.
  • A whole host of ad hoc tasks