Stripe is hiring a

Risk Operations Manager

Singapore, Singapore

Stripe handles billions of dollars every year for businesses around the world; the Risk team plays a critical role as the frontline of loss prevention and risk mitigation for the company and our users. As a manager overseeing a team of analysts, you'll use your operational expertise, drive for efficiency, and excellent prioritization and management skills to lead the APAC team and ensure we have the right eyes on the right accounts at the right times. 

We’re looking for a self-starter who has demonstrated success handling ambiguity and solving complex problems with limited oversight. Ideal candidates will have management experience scaling an operations team.

You will:

    • found and grow a team of analysts who’ll specialize in completing manual reviews in areas of fraud, credit and supportability risk 
    • empower analysts to make data-driven decisions, spend their time on the highest leverage work, and challenge them to exceed expectations
    • support the team by providing metrics driven feedback on quality and productivity
    • oversee shift management, review allocation, escalations, and performance issues
    • collaborate cross-functionally to uplevel Risk’s operational practices
    • be uncompromising about the experience we provide to well-intended Stripe users

 Our ideal candidate will:

    • have 2+ years experience managing a high-performing operations team
    • be comfortable and competent interfacing with a large number of stakeholders 
    • be adept at drawing insights from data and making metrics-driven decisions
    • deeply believe in the importance of high quality, efficient manual reviews as an integral pillar in a strong risk team
    • be operationally savvy, with an ability to identify and eliminate process friction
    • be a talented coach and mentor dedicated to nurturing talent and helping team members perform at their best
    • act as a strong individual contributor when needed

Nice to haves:

  • Prior experience on a risk team
  • Strong SQL skills

 

 

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