Metromile is hiring a

Roadside Representative

Tempe, United States

About us 

Metromile is a start-up that is disrupting the $185 billion car insurance market by offering an entirely new model where the monthly bill is based on miles driven, paired with a smart driving app. Our product marries engineering and data science to deliver mobile technology, automotive telematics, and data-driven applications to make a car's data accessible and useful to modern drivers, including street sweeping alerts, trip stats, decoded check-engine lights, and car location. We aim to make car ownership as simple and affordable as it can be. 

You could think of us as the David to the auto insurance industry's Goliath. Buckle up and get ready to drive with Metromile. 

About the Roadside Representative role

We’re looking for someone who’s passionate about creating fiercely loyal customers when it matters most.  You will be able to use your customer service skills to as the liaison between our customers and our vendors to schedule, route, track and invoice orders.  If you’re tired of the status quo and want to be part of a forward-thinking claims organization on the cutting edge of technology, we want to speak with you! 

You will

  • Deliver exceptional and courteous customer service
  • Verify insurance and coverages
  • Schedule, track, and invoice work
  • Maintain proper communication with vendors
  • Troubleshoot repair and service concerns
  • Assist service staff with billing questions and invoice closure as necessary
  • Prepare and document credit memo requests
  • Apply payments to invoices as needed
  • Support contact center with customer and vendor inquiries

About you

  • 2+ years of phone Customer Service experience (Auto Claims experience preferred)
  • 2+ years of administrative and/or  clerical experience
  • Knowledge of automotive repair and service techniques, a huge plus
  • Ability to develop and maintain effective working relationships, exhibit a pleasant telephone manner, answer routine questions, analyze situations and seek appropriate solutions
  • Ability to maintain confidentiality, maintain accurate and complete work records, and communicate effectively.
  • Skill in verbal and written communication and effective listening
  • Self-managed, highly motivated, and confident
  • Able to work well under deadlines in a high-paced, changing environment
  • Strong analytical and problem-solving skills
  • Attention to detail

What’s in it for you 

  • Highly competitive hourly salary
  • Excellent benefits package (Medical, Dental, Vision, 401k)
  • Generous PTO package
  • Monthly gym membership stipend
  • Company-sponsored team outings
  • Be surrounded by intelligent, like-minded, fun, outgoing co-workers
  • Rare opportunity to be part of a San Francisco-based start-up growing in Arizona