Malwarebytes is hiring a

Sales Development Representative

Santa Clara, United States

Who We Are

Malwarebytes is a leading provider of anti-malware software solutions to consumers and businesses alike.  Our flagship technologies and products protect more than 120 million computers around the world!  In the highly competitive security software sector, we have earned an international reputation for our rapid response and high success rate in combating new malicious threats. 

We’ve created a fantastic culture that our employees love and were recently named in the top 10 of Fortune Magazine’s “Great Place to Work” list.   We’re growing fast and are looking for some great people to join us.

 

Who We Need

The Role of the Sales Development Representative is to Generate Qualified Leads for the sales force.  This is done through a combination of inbound & outbound efforts where the SDR follows up with responders and or event attendees who match our ideal customer profile. They also serve as the main point of contact to build relationships with incoming calls, chat, and web inquiries. The role is dedicated to managing leads and generating opportunities. 

 

What to Expect
 
Three core elements of the Sales Development role:
1. Build rapport with contacts by offering resources (webinar invitations, white papers, relevant blog articles, etc.) and understanding where the prospect is in the buying process
2. Gather key information to update the CRM system and assign a nurture path and follow-up strategy
3. Identify opportunities that meet a minimum qualification criteria for the sales team

 

What You'll Do

  • Transform Marketing Qualified Leads to Sales Opportunities, by educating, and challenging prospective buyers; not selling
  • Update SFDC to reflect current lead status
  • Take live chats and phone calls & follow-up via phone & email on leads from web, events, email campaigns, etc.; ask for referrals
  • Schedules intro meetings w/potential buyers & Sales Manager to move leads into opportunities.
  • Assigns and use Lead Nurturing processes
  • Searches internal & external subscription databases, LinkedIn, etc. for additional key contacts within existing companies

 

Skills You'll Need to Have

  • Excellent written and verbal communication skills
  • Strong rapport building phone communication skills
  • Great problem solver; ability to grasp difficult concepts easily
  • Strong active listening skills
  • Ability to multitask and strong time management skills
  • Self-starter; resourceful & ability to adapt quickly to changing environment
  • Willing to work in a team environment with Sales and Marketing
  • BA/BS degree
  • Salesforce.com experience a plus

 

What We Offer

  • An opportunity to do something great for yourself and the world
  • A great work environment that supports growth and development
  • Competitive compensation and benefit packages
  • 401(k) matching program
  • Open time off policy
  • Stocked kitchen with healthy (and some unhealthy) drinks, snacks, fruit and lunch options
  • A company who enjoys having fun; holiday and summer parties, annual global company off-site, sporting events and lots of other great stuff