Twilio is hiring a

Sales Enablement Manager, APAC

Ghan, Australia

Because you belong at Twilio


The Who, What, Where and Why



Twilio is looking for a new Sales Enablement Manager in Australia for our growing Sales Enablement Team. We are looking for the right person to ensure that our APAC sales team continues to deliver world-class results. You will be responsible for executing a program for all new sales hires and ramped salespeople in your region. You will not do this alone, Twilio Sales Enablement provides training through:

  • New Hire Bootcamps
  • eLearning
  • Webinars

You will be responsible for adapting and expanding what exists today for the APAC region.


You will have creativity and organisational skills in equal measure. You will be able to switch from program management mindset to writing localised exhilarating sales case studies so that salespeople want to engage with the program you have created. You will have a passion for teaching and be customer-centric, your customers will be the APAC sales team. Previous experience of Sales Enablement highly recommended.



The learning curve at Twilio is steep. Twilio’s API approach to communications is our super-power but it makes training Enterprise salespeople very complicated, you will need to be up for this challenge. You will need to be technically competent and sales savvy at the same time. We have a 12-month approach to onboarding new sales hires called “Mastering Twilio” which includes the following elements:

  • Product and Technology
  • The Sales Process
  • Skills and Methodology
  • Field Execution


A great month for you would include:

  1. Working with regional sales leadership on their hiring plans and preparing onboarding squads
  2. Individually mentoring and coaching the new hires and teaching the 4 curricula listed above
  3. Creating localised content that will drive the APAC sales funnel
  4. Managing the in-region roll-out of our Sales Methodology “Selling the Twilio Way”
  5. Reporting to sales leadership on individual ramped and ramping rep productivity
  6. Creating new training materials and programs that will be used globally and locally (Video, SCORM and documentation)
  7. Working with Global Product Marketing to ensure sales teams have the localised materials they need to win big
  8. Owning the APAC Sales Enablement franchise while working with Global Sales Enablement on our worldwide activities



Twilio is experiencing fantastic revenue growth which has been super-charged by a recruitment surge for Account Executives. However Twilio does not have a square hole product that fits into a square hole requirement, every opportunity is different. If our ramped sales reps are not competent and confident with all aspects of our Product and Sales Process we are operating at substandard productivity. The role of the Sales Enablement Manager is to ensure that all sales reps and all sales managers are fully enabled as Masters of Twilio. Sales Enablement is measured against the percentage of new Account Executives who hit their ramping quota before the desired date and the percentage of ramped Account Executives who hit their quote in any given financial quarter.


Being a salesperson at Twilio is a golden opportunity. We recruit the best talent to join our sales team but we often bombard them with training in the first 30 days and then leave them to be confused for the following months. Imagine the feeling of accomplishment when you see more and more AE’s graduating your program and going on to close the biggest deals Twilio has ever closed. You will have your hand on the tiller of scaling the sales organisation that transforms Twilio into one of the largest software companies on the planet and we can’t wait to see what you build.



This position can be located at any of our Australian offices. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, we know this is a marathon, not a sprint; that builds an inclusive culture where we want all of our people to be comfortable and thrive.  We seek out people who live by our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook. A certain amount of frequent travel will be required for this role. Potentially a week a month internationally and sometimes an additional week a month nationally.


About us:

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

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