Sprinklr is hiring a

Sales Enablement Manager

As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier.

At Sprinklr, we're customer obsessed, treat one another like family, and take extreme pride in who we are and what we're building it is core to who we are as a company.

This role serves the Sales Enablement team at Sprinklr. This position will be responsible for delivering sales training to inside and field sales teams. This role enables our sales teams to onboard faster, and receive their training in a variety of ways, including formal virtual instructor-led training, weekly virtual training sessions, and ad-hoc monthly group coaching sessions as needs arise.

The ideal candidate will possess advanced presentation skills and would be comfortable leading training in front of groups of sales people. With an emphasis on delivery of training material for inside sales and field sales, this role will also be responsible for the sales tools leveraged at Sprinklr. This role must also build and maintain relationships across Sprinklr, including the Program Team who designs eLearning courses and presentations.

Candidates for this role must possess a growth mindset and love to help others succeed. A support role (and team) of the highest order, we are constantly thinking of creative ways to serve our new and tenured Sales teams.

Responsibilities:

  • Optimize Sprinklr Sales onboarding content to improve readability and retention.
  • Deliver compelling instructor-led sessions that ensure consistency and clarity in the Sprinklr sales process, in both virtual and in-person (when travel resumes) formats.
  • Assist in the management of various Sales Enablement programs across the sales functions. This may include instructor-led trainings, webinars, eLearning assignments, conferences, etc.
  • Manage vendor relationships and contracts for sales tools used at Sprinklr. This candidate would achieve expert level competency with each of the Sprinklr sales tools.
  • Ability to manage content for this responsibility, and work with Content Manager to optimize and drive adoption of Sprinklr’s content management system.

Secondary Responsibility:

  • Participate in the design, draft, and production of multimedia content to support various Sales enablement programs, including eLearning collateral, instructional design (decks, participant and facilitator guides), team marketing collateral, slideware, and video demonstrations.

Preferred Skills:

  • Advanced Proficiency in: Google Slides and Powerpoint, as working knowledge of Microsoft and Google products (GSheets, GDocs, Word, Excel).
  • Advanced writing and grammar skills (English).
  • Adult Learning Theory: understand how adults learn and best retain information.
  • Enterprise Sales Processes:  write and strategize from a Sales point of view.
  • Fluency in a 2nd language relevant to the APJ region i.e. Japanese, Korean, Mandarin.

Experience: 4+ years Business development and/or Inside Sales. Former field sales background a plus!

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. We offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

For the fifth consecutive year, Sprinklr has been named to the Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We were also named a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management. And in 2019, Sprinklr was the only leader in the Forrester Research, Inc. report, The Forrester Wave™: Social Suites.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, Linkedin Learning, and more.

The Sprinklr Way

EEO - Our philosophy on inclusion: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate our sense of belonging and fervently believe every employee matters, and should be respected, listened to, and have opportunities to contribute to the magic of Sprinklr!

We celebrate differences, and we seek to hear unique perspectives because it helps us all to learn. We seek to  understand. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. As we continue on our growth journey, we know that bringing together diverse talent leads to better  company-wide innovation, improved financial results and better decision making.  

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.

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