Trustpilot is hiring a

Sales Engineer

London, United Kingdom

We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

As a Sales Engineer, you will play a crucial role in driving sales success within the Enterprise segment by providing technical expertise, solutions architecture and support throughout the sales process. You will be responsible for understanding the client’s technical architecture throughout the lifecycle. This is an instrumental role in driving customer confidence and facilitating successful adoption when serving Enterprise clients.

What you'll be doing:

  • Collaborate closely with the Enterprise unit to understand client requirements and their objectives
  • Liaise with clients to do technical discoveries and assess their needs
  • Design and architect comprehensive solutions that address the customer needs and align with their technical infrastructure
  • Address technical questions, concerns, and objections raised by customers during meetings, providing clear and concise explanations and solutions
  • Plan and execute on validating our solutions fit and functionalities with the clients technical infrastructure
  • Partner with the Enterprise unit to support executing on strategic deals 
  • Translate the proposed technical solutions into clear value proposition to customers
  • Leverage the technical expertise to support the Enterprise unit in identifying and pursuing new opportunities

Who you are:

  • Proven experience in Sales Engineering or similar role
  • Strong technical background with fair understanding of software development and web technologies
  • A command of HTML/CSS Skilled in Javascript, Python or other scripting languages
  • Comfortable learning new technology/systems quickly and efficiently 
  • Excellent written and verbal communication skills
  • Strong stakeholder management skills with the ability to bridge the gaps between technical capabilities with customer requirements
  • Good business acumen
  • Adept of delivering best customer service in a fast-paced environment.
  • Deep passion and understanding for processes & systems and proactive in seeking opportunities to learn and improve existing ones

What's in it for you:

  • A range of flexible working options to dedicate time to what matters to you
  • Competitive compensation package + bonus
  • 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
  • Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
  • Pension and life insurance
  • Health cash plan, online GP, 24/7, Employee Assistance Plan
  • Full access to Headspace, a popular mindfulness app to promote positive mental health
  • Paid parental leave
  • Season ticket loan and a cycle to work scheme
  • Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
  • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
  • Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

#LI-Hybrid #LI-IA1

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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