Flashpoint is hiring a

Sales Operations Analyst

New York, United States

At Flashpoint, we deliver Business Risk Intelligence (BRI) to empower business functions across organizations to make better decisions and mitigate risk. Our unique Deep & Dark Web data, expertise, and technology enable our customers to glean intelligence that informs risk and protects their ability to operate. Fortune 500 and government customers utilize our intelligence across the enterprise, including bolstering cybersecurity, confronting fraud, detecting insider threats, enhancing physical security, assessing M&A opportunities, and addressing vendor risk and supply chain integrity.

Role Description

We are looking for a Sales Operations Analyst to drive the development and execution of sales and operations processes around analytics and scalable action on pipeline.

This person will be expected to partner and collaborate with the sales, marketing, and business operations teams, providing key operational support of both pipeline and onboarding related efforts as well as analytics on our growing customer base.

Responsibilities

  • Collaborate with sales teams, customer success, and business operations to successfully onboard new customers and update accounts for renewal customers.
  • Train with Customer Success on engagement metrics to progressively increase analytical capabilities for cross functional collaboration and analytics.
  • Collaborate with Business Operations to leverage Salesforce and its integration with other systems for continuous process improvements.
  • Constantly drive forecast accuracy improvement in Salesforce; monitor and report on performance against forecast while performing root-cause analysis to correct errors and hypothesize process to avoid repeat errors.
  • Prior experience in fast paced and/or startup environment
  • Experience with Salesforce Preferred
  • Experience with NetSuite, Intacct, or QuickBooks Online a plus
  • Experience with Marketing automation tools (Pardot, Marketo, etc.) a plus
  • Experience with Customer Success tools (Gainsight, Totango, etc.) a plus