Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences– not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view.
Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Rent the Runway, Glossier, Away, Glovo, and UNTUCKit. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, raised over $173.5M in venture funding, and is backed by leading VCs including: Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.
About the role
Kustomer is looking for a Sales Operations Manager to support the effectiveness and efforts of revenue operations at Kustomer. The Sales Operations Manager role is an integral part of the sales and revenue operations team, working closely with Sales, CX, Marketing, and Finance to report and analyze the business. The Sales Operations Manager is responsible for driving all data insights and analysis to assist leadership with strategic decision making.
Reporting and Data:
Skills & Qualifications
The Sales Operations Manager should have 4 years of experience in a go-to-market operations role, with particular experience in Salesforce administration. Our ideal candidate loves being the mastermind of data and processes, driving insights through analysis and keeping the team on track in a continuously evolving, growing business. The Sales Operations Manager knows the B2B SaaS GTM funnel, through and through. You are familiar with all of the objects in Salesforce - and you know how they play together. . Of course you’ll know your way around Microsoft Excel, as well.
Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, commuter benefits, and a flexible vacation policy.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.
We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Learn More About Kustomer:
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