PointClickCare is hiring a

Sales Operations Support Analyst, Post Acute Insights

Mississauga, Canada
Full-Time
PointClickCare is the leading North American cloud-based healthcare software for the acute and long-term and post-acute care markets. For over 20 years, the company has held the same vision – to help the world care for vulnerable populations. Since its inception, PointClickCare has grown exponentially with over 1,700 employees today all working towards impacting the lives of millions. Recognized by Forbes as one of the Top 100 Private Cloud Companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Culture, PointClickCare leads the way in creating cloud-based software. With its recent acquisition of Collective Medical, PointClickCare solidifies its position as a high growth healthcare software provider, serving over 21,000 long-term and post-acute care providers and over 1,300 hospitals. Their shared mission to support vulnerable populations is allowing PointClickCare and Collective Medical to connect disparate points of care at scale faster than anyone else in the market.

For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.

Meet The Role
The Sales Operations Support Analyst reports into the VP, Sales, Post-Acute Insights with a dotted line into the Senior Manager, Operations, Post-Acute Insights. You will support our Account Executives in the coordination of sales funnel activities. This position will become increasingly needed as we grow our footprint. The successful candidate is someone who is motivated by assisting others and project-based work, combined with an ability to adapt to a changing and high growth environment. You will work cross functionally within its business division – with sales, product, implementation, and core sales implementation, legal, compliance, security teams

Support Account Executives with activities including:
·       Coordinate finding answer to frequently asked questions during the sales cycle with product, implementation, core sales enablement, legal and compliance, and security teams
·       Manage sales FAQ/RFP library and develops systems and processes to improve it
·       Coordinate the delivery of New Vendor Security reviews for prospects and additional similar deliverables with accuracy and urgency
·       In partnership with Sales and Marketing, develop customer facing materials to support sales cycle
·       Additional sales administrative support as needed
Salesforce activities including:
·       Create ad-hoc Reports on Sales metrics and pipeline activities
·       Track marketing campaigns and metrics in Salesforce
·       Create new reports to deliver information supporting sales cycle
·       Maintain a master understanding of salesforce data entry requirements
·       Report on sales data entry compliance
·       Coordinate development of Salesforce maintenance and bug fixes
·       Support Salesforce training for new sales staff
·       Support non-Sales staff access to Salesforce information
Process Improvements:
·       Proactively recommend how to improve business processes
·       With support, implement solutions that support execution of day to day activities

About You
·       Post-Secondary Degree in Business or relevant experience
·       Ambitious, career growth-driven individual looking to broaden skill set and grow
·       Desire to create and evolve systems and processes to improve business success
·       High willingness to learn and adapt
·       Passionate about improving health care. Experience supporting Acute Care or Payer customers as a plus
·       Experience with Salesforce CRM in reporting and data entry
·       Demonstrated experience or background in supporting internal and external customers in Sales, Customer Success, Customer Support, Finance Administration, Account Management or Account Services
·       Problem solver
·       High attention to detail
·       Does not need a perfect playbook to execute; can operate successfully with minimal guidance
·       Believes no task is too large or too small
·       Willingness to try, fail and try again

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team here [email protected] 

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