Salesforce Developer - Service Cloud Voice

We are seeking a skilled Salesforce Developer with expertise in implementing and optimizing Salesforce Voice Solutions to join our team. The ideal candidate will specialize in configuring voice-enabled CRM systems, streamlining workflows, and leveraging AI-powered insights to enhance customer engagement and improve sales performance.

Work remotely from anywhere in Latam!

Requirements

Responsibilities:

• Design and Implement Voice Solutions: Develop and configure Salesforce Voice functionality to enable seamless communication and customer interactions.
• Optimize CRM Workflows: Streamline workflows within Salesforce to enhance operational efficiency and ensure seamless integration with voice-enabled systems.
• Leverage AI-Powered Insights: Implement AI tools to provide actionable insights, improve customer communication, and drive data-driven decision-making.
• Integration Expertise: Collaborate with cross-functional teams to integrate Salesforce Voice with third-party applications, ensuring compatibility and data synchronization.
• Customization and Development: Build custom Apex classes, triggers, and Lightning Web Components (LWC) to support unique voice-based use cases.
• Testing and Debugging: Conduct rigorous testing of voice-enabled features to ensure system reliability and performance.
• Stakeholder Collaboration: Work closely with sales, customer service, and technical teams to understand business needs and translate them into scalable voice solutions.
• User Training and Documentation: Provide training and create detailed documentation to support end-users and ensure smooth adoption of voice-enabled CRM tools.

Requirements:

• Proven experience as a Salesforce Developer with a focus on implementing Salesforce Voice Solutions.
• Proficiency in Apex, Lightning Web Components (LWC), Visualforce, and Salesforce Flow.
• Experience with AI and analytics tools, such as Salesforce Einstein or other predictive insight platforms.
• Strong knowledge of Salesforce Sales Cloud, Service Cloud, and CRM workflows.
• Familiarity with API integrations and middleware tools for voice and data synchronization.
• Excellent problem-solving skills and the ability to deliver scalable, efficient solutions.
• Salesforce certifications such as Salesforce Platform Developer I/II and Salesforce Service Cloud Consultant are highly desirable.
• Fluent in English.

Benefits

A stable long-term contract. Continuous training. Private health insurance. Flexible schedule. You will work with some of the most talented software engineers from Latin America and the US, engaging in challenging work and developing world-class software.