HireVue is hiring a

Seasonal Customer Support Specialist

South Jordan, United States

HireVue is transforming the way companies discover, hire, and develop the best talent through Hiring Intelligence and its HireVue Video Interviewing platform. Our more than 700 customers worldwide include over one-third of the Fortune 100 and leading brands such as Unilever, Hilton, JP Morgan Chase, Delta Air Lines, Vodafone, Carnival Cruise Line, and Goldman Sachs.


The HireVue Customer Support Team provides innovative and customer obsessed service to enable interviewing candidates to get awesome jobs and our clients to build awesome teams. This role will be a great opportunity to get a look into our amazing company and unique culture for 6 weeks during the launch and implementation of several large companies.

The role of the Seasonal Customer Support Specialist is the front-line of the HireVue experience for interviewing candidates and customers. Customer Support Specialists exhibit passion for providing the best possible customer experience through each interaction and strive to always be improving. Successful Seasonal Customer Support Specialists have an open and positive attitude allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession.

Requirements

In this role, you will:

  • Be an expert in the HireVue platform and help our customers and their candidates understand the value of our technology
  • Document and manage your cases for each Support interaction you have
  • Recognize, document, and alert leadership of trends in contacts and ongoing issues
  • Delight each of your contacts with positive and encouraging interactions

Who you are

  • Excellent interpersonal communication skills
  • Positive attitude and drive to always be improving
  • Expert reading and writing skills
  • Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems
  • Experience in a customer service role; experience in a technical support role is a plus
  • Strong problem solving skills and ability to be resourceful

Benefits

HireVue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

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