Box is hiring a

Security Customer Protection Analyst

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. 
By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 99,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud. 
Box presents a unique opportunity to work at the cross section of security operations, customer support, product development, abuse investigations while using innovative security tooling and automation. We need your creativity, technical expertise, and leadership skills to help us tackle these challenges as Box continues to innovate and help the world securely connect and collaborate from anywhere,
  • You will be the first escalation point for customer impacting security issues identified internally or from external reports
  • You will lead initiatives to define security processes & policies for GTM, Customer Support & Sales. 
  • You will lead investigations on security concerns raised in external reports and assist Box customers in their due diligence around suspicious activity detected on the Box services. 
  • You are expected to provide perspective on trends, recommendations, and best practices for customer success and internal security organization.
  • Bachelor's degree in a technical field.
  • 2+ years of experience in at least 2 of the following domains; security products and technologies; customer support with enterprise SaaS applications; fraud and abuse investigations.
  • Experience handling complex escalations for technical and/or security customer concerns.
  • Excellent written and verbal communication skills.
  • Strong analytical and project management skills.
  •  Preferred certifications / experience in networking, IT Security domains
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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