Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
The Senior Account Executive is responsible for providing support to the assigned marketplace accounts under the Key Accounts (KA) Team. Senior associates under KA are expected to monitor the marketplace accounts’ overall performance and operational health to ensure that the desired contractual and commercial KPIs are met.
This role will serve as the first escalation point for junior associates in handling and resolving more complex issues or concerns.
Duties and Responsibilities:
Builds familiarity in the daily needs of the assigned marketplace account and sub shippers, and make sure they have the data that they need whether it be on a daily, weekly, or monthly basis.
Publish daily reports, provides data analysis and insights from the data to internal/external stakeholders and sub-shippers, where applicable.
Coordinate with Ninja Van’s internal team to get the desired data for the reports .
Investigate and coordinate with internal team to resolve issues within provided timelines.
Understand and recommend innovative suggestions on what needs to be done, and make sure that the whole Ninja Van team understands as well - translate "client speak" into our own internal language.
Promotes Ninja Van Retention, Referral, and/or Rewards programs.
Other tasks that may be assigned by the Key Account Lead or Key Account Manager.
BS/BA Degree in any field.
Experience in logistics or e-commerce industries preferred.
With at least 2 years working experience in the same role or capacity.
Proficient in Word, Spreadsheets (Excel / Google Sheets), Presentation tools. Ideal proficiency level: Advanced
Customer-oriented - possesses the mindset of understanding customer needs
Proficient in written and oral English and Tagalog
Basic Business Writing skills
Critical thinking skills / Problem solving skills
Quick Learner / Time Management Skills
Willing to work on weekends, holidays, and/or shifting schedules.
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