Senior Account Manager, Chinese Category - Mandarin Speaking

The Role

We are looking for a Senior Account Manager to join our UKI Chinese Category team. Reporting to the Head of Chinese Category, this is an exciting opportunity to drive the growth of Chinese restaurants across UKI. The role will be commercially focused and require cross-functional collaboration with teams across the Deliveroo business (e.g. Account Management, Restaurant Support, Sales, Marketing) to ensure the Chinese Category is performing to its best. 

You will work with hundreds of the highest performing Chinese restaurants around, build relationships with them, seek to understand their businesses, and use your analytical skills to drive growth and profitability. 

The role will be based at our London HQ with hybrid working (3 days in the office/visiting partners, 2 days at home)

What you’ll be doing

• Map, prospect, pitch and close Chinese Restaurants to join our platform

• Communicate (physical visits, emails, WeChat, calls, social media) with restaurants to demonstrate Deliveroo's capability

• Oversee the restaurant on-boarding process to ensure it is as quick, efficient and seamless as possible

• Ensure restaurant success within the first eight weeks from signing

• Attend restaurant and food meet ups

Requirements

• Fluent speaker and writer in Mandarin (and Cantonese would be a bonus!) 

• Eligibility to work in the UK

• Ability to build relationships and rapport both internally and externally with our partners

• Strong project and time-management skills

• Fluency with data - you will be able to read and interpret data, providing actions to improve our performance

• An interest in all things food and restaurants!

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.