We all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Collective Health we believe it’s time for a new day in healthcare where as members we are informed and empowered to make the right care choices when the decisions are urgent and critical.
The Application Support team provides technical support to our customer and partner-facing teams. The team’s operational duties include addressing questions and problems, assisting in execution of backend changes, coordinating change & release processes, identifying issues for escalation to development teams, and coordinating multi-team efforts in order to remediate issues. Additionally, the team uses its unique perspective of the operational patterns of our products to continuously improve Collective Health’s services and ensure that we pay off technical debt and push for greater automation and reliability.
The Senior Application Support Engineer’s responsibilities are divided between providing day-to-day operational support, and leading and executing projects.
While we are embracing a remote-flexible work week, employees are expected to be within commuting distance of an office. The frequency of in-office days will be determined on a team-by-team basis closer to the reopening of our offices.
Imposter syndrome is real. If you are hesitant to apply because of not checking all the boxes, or you’ve had a less-traditional career or educational background, we encourage you to still apply and mention why you believe you’d be a fit for the role.
At Collective Health, we care about creating a culture of diversity, openness, and transparency, while engaging our intellectual curiosity, problem solving and software engineering skills. This is vital to maintaining an agile engineering culture while putting a robust user experience front and center. We bring together people with a wide variety of backgrounds and perspectives, while creating an environment where their passions can be supported, and mentored so they can learn and grow.
Founded in 2013, Collective Health has created an ecosystem of innovative partners across care and benefits delivery, as well as built a powerful and flexible infrastructure to better enable employees and their families to understand, navigate, and pay for healthcare. By reducing the administrative lift of delivering health benefits, providing an intuitive member experience, and improving health outcomes, the company guides employees toward healthier lives and companies toward healthier bottom lines. Collective Health is headquartered in San Mateo, CA with locations in Chicago, IL, and Lehi, UT. For more information, please visit collectivehealth.com.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact [email protected]h.com.