WeWork is hiring a

Senior Associate, Billing & Collection

About us

WeWork began in 2010 with a vision to build the first global physical platform designed to bring people together. Today, we offer access to a desk, an office, a headquarters, or an entire building in hundreds of cities around the world; with over a third of the Fortune 500 companies being part of the WeWork community.

As a Senior Associate, Billing & Collection you will be responsible for:

  • Responsible for maintaining and performing billing and collections for multiple buildings at WeWork Pacific region;

  • Manage the billing process in full, giving direction to all team members on timeline and process each month;

  • Perform weekly-monthly AR reports;

  • Cooperate with other stakeholders to resolve issues relating to payments, invoices, cash reconciliation, member’s queries, refunds;

  • Review contracts and exercise sound judgement in resolving billing discrepancy

  • Use internal software to create invoice adjustments and respond to Billing tickets

  • Enforce billing and collections procedures with relevant stakeholders through effective communications & trainings

  • Responsible for achieving key performance metrics and team SLAs by ensuring invoice accuracy and prompt collection turnaround

  • Bring a critical eye to existing processes to help drive continuous improvement as the Company continues to scale

  • Escalation of delinquent accounts and potential bad debts to leadership team

  • Other task not limited to involvement for Regional and Global billing projects, system and process upgrades, and process improvement initiatives.

Qualifications

  • 3-5 years of Billing/Collections or Customer facing experience

  • Proficiency with Microsoft Office, primarily Excel & quick to learn internal software

  • Problem solver with the ability to deal with ambiguity

  • Ability to analyze data, identify action items, and direct resources where needed

  • Strong organizational skills & discipline for deadlines

  • Fluency in English with ability to speak a 2nd Asian language a plus

  • Bachelor’s degree in Finance or Accounting a plus

Life at WeWork

Just as we empower our community, we believe in empowering our team to create their own life’s work. We move fast and challenge each other, but we always make sure we look out for one another. Our culture and values are what make working here rewarding.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Learn more about diversity at WeWork here.