We turn customer challenges into growth opportunities.
Material is a global strategy partner to the world’s most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences.
We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approaches speed engagement and growth for the companies we work with and transform relationships between businesses and the people they serve.
Srijan, a Material company, is a renowned global digital engineering firm with a reputation for solving complex technology problems using their deep technology expertise and leveraging strategic partnerships with top-tier technology partners. Be a part of an Awesome Tribe
Job Description
Senior Associate - Information Technology, are responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. These individuals ensure the timely restoration of service to our internal clients by managing requests (Incidents, Service Requests, Events, and Problems) through to successful completion.
What does a successful Senior Associate - Information Technology , look like?
Key Responsibilities:
Completely responsible for system administration (Servers and Endpoints) at headquarters and various branches nationwide and remote working employees. Track progress ensuring adherence to defined SLA
Manage the local virtualisation environment and cloud
Records incidents cataloging them by symptom and resolution.
Receives and handles requests for service, following agreed procedures.
Identifies and classifies incident types and service interruptions.
Records incidents cataloging them by symptom and resolution.
Acts under guidance to record and track reliability data for your services.
Systematically interprets user problems and identifies solutions and possible side effects.
Escalates complex or unresolved incidents.
Records and tracks issues from outset to conclusion.
During change, act’s systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
Qualifications:
Experience: 4-6 years
Education: BE/BTech/3 years Full-time/Technical Diploma
Certification: Desirable- Any one of the following - MCSE, RHCE, Redhat
Working Mode: Office
Location: Gurgaon/Delhi/Anywhere in the country if ready to relocate to Delhi/Gurgaon
Reporting To: IT Manager
In addition to fulfilling, high-impact work, company culture and benefits are integral to determining if a job is a right fit for you. Here is a bit about who we are and highlights around what we offer.
Who We Are & What We Care About
· Material is a global company, and we work with best-of-class brands worldwide. We also create and launch new brands and products, putting innovation and value creation at the center of our practice. Our clients are at the top of their class, across industry sectors from technology to retail, transportation, finance, and healthcare.
· Material employees join a peer group of exceptionally talented colleagues across the company, the country, and even the world. We develop capabilities, craft, and leading-edge market offerings across seven global practices including strategy and insights, design, data & analytics, technology, and tracking. Our engagement management team makes it all hum for clients.
· We prize inclusion and interconnectedness. We amplify our impact through the people, perspectives, and expertise we engage in our work. Our commitment to deep human understanding combined with a science & systems approach uniquely equips us to bring a rich frame of reference to our work.
· A community focused on learning and making an impact. Material is an outcomes focused company. We create experiences that matter, create new value, and make a difference in people's lives.
What We Offer:
Professional Development and Mentorship.
Hybrid work mode with remote friendly workplace. (6 times in a row Great Place To Work Certified).
Health and Family Insurance.
40+ Leaves per year along with maternity & paternity leaves.
Wellness, meditation and Counselling sessions.
