Ninja Van is hiring a

Senior Associate, Key Account Management

Khwaeng Wat Bowon Niwet, Thailand

As an Senior Associate, Key Account Management, you'll...

  • Provide key front line support for Ninja Van clients on all operational matters on all communication channels  email, phone, etc
  • Responsible for the return-to-shipper (RTS) process including preparation of delivery notes, triggering parcel investigation process with Customer Service (CS) and Recovery team.
  • Maintaining clear and presentable information of problematic orders as well as issues raised by Ninja Van’s clients
  • Ensure all pickups and delivery orders are accounted for, updated & tracked throughout the parcel life cycle
  • Report persistent issues arising from both internal department and clients and suggests recommendation

What we’re looking for…

  • Leading university with a BA/BS degree or equivalent.
  • 1 year of relationship management or operations experience
  • Excellent communication and be able to present both over the phone and in person
  • Possess persuasive skills and a track record of relationship management skills
  • Good command of spoken and written English

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