Uniphore is hiring a

Senior Business Analyst

Bengaluru, India
Full-Time
Uniphore is a global Conversational AI technology company with offices in the U.S., India and Singapore. Uniphore believes the
future of customer service is every voice being truly heard. The Company’s vision is to bridge the gap between people and machines through voice. Uniphore enables businesses globally to deliver transformational customer service by providing a platform of Conversational Analytics, Conversational Assistant and Conversational Security that changes the way enterprises engage their consumers, build loyalty and realize efficiencies.

Requirements

  • Execute BA practice and contribute to best practices, methodologies, processes, tools etc. which will enable a consistent and efficient service delivery of Uniphore Products to customers
  • Will be responsible for managing people and measuring project performance using appropriate tools and techniques.
  • This is primarily a lead BA role with management responsibilities, about 30% of the time and effort expected to be on management
  • Collaborate with internal and external stakeholders to interview, research, analyze, and derive business, functional, and non-functional requirements
  • Successfully drive and lead customer engagement and ensure delivery of quality solution. Also, should engage in multiple initiatives simultaneously.
  • Promote and propose uniphore’s analytics solutions to customers to enable their business goals and objectives .
  • Independently carryout meetings/discussions with customers and to interpret solution requirements.
  • Foster a positive environment that allows team to flourish, innovate and take risks where required • Influence and contribute to Uniphore’s product road-map based on field/customer inputs. • Willingness to travel to Customer Locations within and outside India as part of the job. 

Preferred

  • Require strong analytical skills, methodical thinking, and ability to define problems and frame solutions.
  •  Experience in driving business requirements workshops, knowledge gathering sections and prepare Requirement Documents, Specification Documents, Data flow, Process flow charts etc.
  •  Experience in working directly with Client in Business Operations or Analytics Service Delivery. Knowledge of multiple business verticals or domains is a plus (E.g Telecoms, BFSI etc.)
  •  Should have the ability to lead, develop, manage and mentor high performance teams.
  •  Should have the ability to build strong partnership and to build effective business relationships
  •  Experience Customer Engagement, Account Management and Project Management
  •  Experience in Data analysis, Business Analytics, Business Intelligence Tools and Methodologies
  •  Experience in building predictive, prescriptive, and cognitive models is good to have. 
  •  Proficiency with PowerPoint, Word and Excel
  •  Ability to organize, prioritize and manage personal and teams work
  •  Excellent communication, presentation (both oral and written) and influencing skills
  •  Ability to work independently and team player in a technology driven environment  

Mandatory Skills

  • Must be able to understand the overall topology of a contact center
  • Experience in the Contact Center Business Process along with the data flow
  • Proficiency with PowerPoint, Word and Excel
  • Excellent communication, presentation (both oral and written) and  influencing skills
  • Ability to work independently and team player in a technology driven environment
  • Must have worked on analytics platforms like Alteryx, R, and Python.
  • Must have experience in Data Visualization tools like Tableau, Qlik, D3.js. MS Excel (formulae, vlookup etc), SQL and Statistics knowledge.
  • Knowledge of Advanced Analytics algorithms like Regression, Decision Tree, ANOVA, Clustering.
  • Good analytical skills, attention to detail and writing skills. Excellent logical reasoning, time-management and listening skills.
  • Tech savvy, highly motivated, self-starter, team player. Ability to perform under pressure.

Uniphore is a global Conversational AI technology company with offices in the U.S., India and Singapore. Uniphore believes the future of customer service is every voice being truly heard. The Company’s vision is to bridge the gap between people and machines through voice. Uniphore enables businesses globally to deliver transformational customer service by providing a platform of Conversational Analytics, Conversational Assistant and Conversational Security that changes the way enterprises engage their consumers, build loyalty and realize efficiencies.

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 
For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com

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