Wayfair is hiring a

Senior Carrier Strategy Analyst

Boston, United States
Full-Time

Senior Analyst, Carrier Strategy, Large Parcel Operational Excellence 

Wayfair is redefining the way customers buy online and one of the key pillars of that strategy is to create a truly differentiated customer experience for large parcel items (e.g., couches, vanities).  To enable this differentiated experience, Wayfair is investing heavily to create the first-ever national large parcel supply chain all the way to the consumer’s home.  This is an exciting, fast-paced, and high-visibility initiative and we are looking for leaders who can help disrupt the status quo and redefine an industry.

The Large Parcel Operations Excellence team is looking for a Senior Analyst who will support crafting and executing our carrier strategy to design the landscape for our carrier network as a whole. The candidate must be innovative, solution oriented with an analytical and scrappy approach to solving problems. This individual must be able to thrive in an extremely fast-paced environment with Wayfair growing at an unprecedented 40% year over year.  This is a key role in one of our core operational functions that will be relied upon to provide the ideation and analytic rigor needed to drive our rapidly scaling network.

Role / responsibilities:

  • Support development of an overarching strategy for Wayfair’s Large Parcel carrier model with a focus on key operational and competitive levers such as cost, service and reliability
  • Thought leader that will help drive the development and execution of strategic initiatives centered around designing our carrier network to serve as a competitive advantage to the operations
  • Redesign/create scalable operational processes to support the Large Parcel Final Mile operations
  • Ability to go deep into the data to pull out action items that might not be clear on the surface
  • Spearhead pilot programs in an effort to continue to improve Large Parcel operations
  • Pivot as needed to address unanticipated challenges and complexity in the business model
  • Partner across organizations to highlight opportunities for process improvements and leverage technology solutions to create efficiencies that drive an exceptional customer experience
  • Work on a small team to implement and drive initiatives outlined in the developed strategy

 

Who we are looking for:

  • A strong contributor with an eye towards process but also an ability to ideate and innovate
  • Ability to think strategically and tactically within a dynamic, fast-paced organization
  • Proven analytics ability coupled with strong business acumen – demonstrated ability to navigate large sets of data and leverage to drive business decisions
  • Experience in ambiguous, fast-paced, and challenging environments
  • High-energy individual with a can-do attitude. Willing to jump in and work alongside folks of all levels to identify issues and quickly find solutions
  • Ability to lead implementation projects from start to finish
  • Proven track record of gaining cross functional buy in
  • Strong interpersonal skills and an ability to build partnerships
  • Able to lead discussions and communicate effectively
  • Travel expectation – 10-15% <span
  • Experience in management consulting, logistics, supply chain or other operations related fields preferred but accomplished professionals will always be considered

 

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