Wayfair is hiring a

Senior Carrier Strategy Analyst

Boston, United States

Senior Analyst, Carrier Strategy, Large Parcel Operational Excellence 

Wayfair is redefining the way customers buy online and one of the key pillars of that strategy is to create a truly differentiated customer experience for large parcel items (e.g., couches, vanities).  To enable this differentiated experience, Wayfair is investing heavily to create the first-ever national large parcel supply chain all the way to the consumer’s home.  This is an exciting, fast-paced, and high-visibility initiative and we are looking for leaders who can help disrupt the status quo and redefine an industry.

The Large Parcel Operations Excellence team is looking for a Senior Analyst who will support crafting and executing our carrier strategy to design the landscape for our carrier network as a whole. The candidate must be innovative, solution oriented with an analytical and scrappy approach to solving problems. This individual must be able to thrive in an extremely fast-paced environment with Wayfair growing at an unprecedented 40% year over year.  This is a key role in one of our core operational functions that will be relied upon to provide the ideation and analytic rigor needed to drive our rapidly scaling network.

Role / responsibilities:

  • Support development of an overarching strategy for Wayfair’s Large Parcel carrier model with a focus on key operational and competitive levers such as cost, service and reliability
  • Thought leader that will help drive the development and execution of strategic initiatives centered around designing our carrier network to serve as a competitive advantage to the operations
  • Redesign/create scalable operational processes to support the Large Parcel Final Mile operations
  • Ability to go deep into the data to pull out action items that might not be clear on the surface
  • Spearhead pilot programs in an effort to continue to improve Large Parcel operations
  • Pivot as needed to address unanticipated challenges and complexity in the business model
  • Partner across organizations to highlight opportunities for process improvements and leverage technology solutions to create efficiencies that drive an exceptional customer experience
  • Work on a small team to implement and drive initiatives outlined in the developed strategy


Who we are looking for:

  • A strong contributor with an eye towards process but also an ability to ideate and innovate
  • Ability to think strategically and tactically within a dynamic, fast-paced organization
  • Proven analytics ability coupled with strong business acumen – demonstrated ability to navigate large sets of data and leverage to drive business decisions
  • Experience in ambiguous, fast-paced, and challenging environments
  • High-energy individual with a can-do attitude. Willing to jump in and work alongside folks of all levels to identify issues and quickly find solutions
  • Ability to lead implementation projects from start to finish
  • Proven track record of gaining cross functional buy in
  • Strong interpersonal skills and an ability to build partnerships
  • Able to lead discussions and communicate effectively
  • Travel expectation – 10-15% <span
  • Experience in management consulting, logistics, supply chain or other operations related fields preferred but accomplished professionals will always be considered


Similar jobs

Other jobs at Wayfair