Recorded Future is hiring a

Senior Channel Operations Analyst (Salesforce and SaaS)

Boston, United States

With 1,000 intelligence professionals, over $300M in sales, and serving over 1,800 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

Senior Channel Operations Analyst

The Role: We are seeking a Senior Channel Operations Analyst to support our rapidly growing global channel sales team. You will work closely with the channel operations and channel management teams to build the infrastructure and implement process improvements necessary to increase the productivity and effectiveness of the global channel sales team. Ability to work independently and provide high-quality support is paramount to success. The incumbent will manage a variety of day-to-day tasks associated with front-end channel support and channel data analysis while also considering long-term strategy.

What you’ll do as a Senior Channel Operations Analyst:

  • Manage daily operations of the global channel sales and engineering teams.
  • Define and deliver business analytics and metrics packages to stakeholders.
  • Conduct operational planning including quota assignment, SFDC maintenance, account assignment, territory creation, and headcount planning.
  • Lead business process improvement, workflow creation, and productivity improvement projects for global channel team
  • Work within sales process applications including Clari, SFDC, Domo/Tableau, etc.
  • Provide oversight and inspection of sales compensation items, including managing partner portals and SPIFF programs.
  • Analyze partner business plans to ensure documentation of partner initiatives and progress towards the plan.
  • Create documentation regarding channel organizational structure, coverage maps, and resources.
  • Support Cloud Service Provider marketplaces, such as AWS, ensuring effective partner engagement and management.
  • Manage and optimize the Partner Portal, ensuring it is an engaging platform for partners to interact with Recorded Future.
  • Design and implement channel enablement programs, including certification and badge models.
  • Communicate channel programs, strategies, and updates internally to drive alignment across the business.
  • Conduct ad hoc analysis and projects extending outside of daily responsibilities.

 

What you’ll bring to the Senior Channel Operations Analyst role:

  • A college degree and 4+ years of related work experience.
  • Experience with channel organizations and partner types (Resellers, Distributors, System Integrators, Service Providers, Cloud Service Providers).
  • Proficiency in SFDC with partner portal, account object management, deal registrations, and reporting.
  • Expert-level proficiency in Google sheets.

Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.

Want more info? 
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles.  By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.

If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com 

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.

Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

 

Notice to Agency and Search Firm Representatives:
Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.

Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.

 

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