is a market research platform that provides access to authentic, first-party data in over 90 countries. Our products and services enable anyone, in any industry, to ask questions of targeted audiences and find the answers they need – fast. These answers can be used to uncover consumer motivations, increase revenue, and measure the impact of digital advertising. Founded in 2010, Lucid is headquartered in New Orleans, LA with offices in Dallas, New York, London, Sydney, Singapore, Gurgaon, Prague, and Hamburg.
Due to continued growth, we are looking for an Integration Consultant to join the Marketplace Integrations team. Our clients use our flagship products to manage and execute complex, large-scale online sampling projects. The Marketplace Integrations team provides API integration support for our buyers and suppliers in addition to coordinating on product development and implementation.
The Integration Consultant will be responsible for guiding suppliers through the entire lifecycle of a Demand API integration, and will also provide sales and technical support for the team. The role supports customers in multiple time zones and industries, and will require 25% travel. (However, please note that we are not traveling for the foreseeable future due to COVID-19). We are open to having the employee be remotely-based within a US timezone. #LI-Remote
- Build and manage relationships with global clients to drive strategic API integrations to completion
- Provide technical guidance to clients during all phases of their API integration with the Lucid Marketplace
- Gain an understanding of clients' businesses, organizational structures, and external software platforms to design and execute optimal API integration strategies
- Analyze API integration performance on a regular basis to proactively recommend improvements
- Investigate and resolve customer issues in a professional and timely fashion
- Communicate and collaborate with Development and Product teams on product roadmap to ensure new products and features move forward
- Develop a full understanding of the company, the market research industry, and how Marketplace technology can solve challenges
- Strong ability to understand different and unique business models and how an integration with Marketplace can work for clients
- Bachelor's degree or equivalent work experience (Computer Science, Information Technology, Engineering or related discipline preferred)
- 3 - 5 years of customer-facing experience in a technical environment with proven ability to manage multiple client accounts long-term
- Ability to work with international clients and global team members
- Experience with modern software development methodologies, with emphasis on software architecture, and infrastructure design and development
- SaaS support experience preferred
- Comfortable working in a rapidly-changing, fast-paced environment
- Experience supporting API integrations preferred
- Outstanding communication and interpersonal skills, with the ability to convey complicated ideas to non-technical stakeholders
- Excellent written and verbal communication skills, with the ability to present to C-level clients
- Experience with SQL, Postman, Power BI, JIRA, or Salesforce is a plus
Lucid's Hiring Commitment
We understand that many candidates may not be perfectly qualified for a job posting. Experience comes in different forms; many skills are transferable – and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a dynamic, collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is near the desired qualifications.
We also know that diversity of background and thought can enhance problem-solving and encourage more creative thinking, which is why we're dedicated to adding new perspectives to the team.
At Lucid we foster a collaborative and inspiring workplace. We pride ourselves in doing this by recruiting, hiring and retaining diverse, passionate, and forward-thinking talent. Lucid is committed to and encourages an inclusive environment and we are dedicated to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.