Senior Customer Success Manager EMEA

Ivanti's platform makes it possible for employees to stay productive, secure and engaged wherever they are. That starts with us. With nearly 3,200 employees in 25 countries around the world, we are the Everywhere Workplace – it's a great time to work for Ivanti!  

We anticipate our customers’ needs, we are highly responsive, and we deliver innovative solutions that exceed their expectations. Our mission is to be a global technology leader enabling organisations to thrive in the Everywhere Workplace – automating the tasks that discover, manage, secure and service all of their IT assets.  

Our Culture: 

Teamwork is intrinsic to what we do and why we do it. We are accountable to each other – and support one another. We provide opportunities to grow, learn, add value and thrive – while also achieving new levels of performance. We treat all with appreciation, dignity, and respect. It is through diverse and inclusive hiring, decision-making, and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers. 

Why We Need you:

The Customer Success Manager will be a part of Ivanti’s growing Customer Success organisation. The Customer Success team is responsible for the subscription renewal and solution adoption of our global customer base. Drawing heavily from ex-consultants, our success team is unique in that it is experienced, strategic and consultative, and high touch. Each CSM engages with a portfolio of customers to ensure they receive the maximum ROI from their investment in our products. We engage with customer leadership to structure strategy and goals for solution usage, work with project teams and the field to drive adoption, create sophisticated ways to quantify value and deliver regular business insights and guidance. We leverage our best-in-class expert coaching toolkit that consists of assets, guides and accelerators that can be quickly deployed and measured.

For the scope and complexity of Ivanti’s customers, a CSM must possess proven expertise in management consulting, project management, analytics, technology and software change management. The role also relies heavily on personal accountability for results, a willingness to go ‘the extra mile’ for and a collaborative approach that brings the best of Ivanti to every customer.

What You Will Be Doing: 

• Drive customer renewal and expansion by creatively and proactively applying Ivanti solutions to customer business problems
• Create and present consulting quality deliverables to customer executives to explain the usage, benefit, and uncaptured opportunity of Ivanti solutions
• Serve as thought-partner for customer in the areas of consumption / adoption strategy, analytics, utilisation effectiveness, value realisation / ROI and organisational change
• Create and present early warning analytics to diagnose business trends and visualise solution results and adoption
• Constructively diagnose and challenge the customer to help them improve

To Be Successful in The Role, You Will Have: 

• Well-developed consultative skills (e.g., rapidly grasp customer business issues, probe for root causes through interviews, analyse data, and develop/present recommendations)
• Proven ability to manage multiple projects and diverse customer portfolios effectively
• Strong presence and confidence in front of executives
• Excellent oral and written communication skills; effective in person and by Zoom/Teams/Video
• Accountable for results and deliverables; self-starter who works independently and proactively 
• Strong analytical and problem-solving skills; a high level of business acumen is required
• Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator
• Good working knowledge of Ivanti technology solutions
• Familiar with the software development lifecycle, change management practices, and process re-engineering

Organisational Culture 

Ivanti provides a supportive environment for motivated individuals looking to grow their careers and realise high earnings potential. Join a challenging, technology focused environment, earn a competitive salary and benefits package, receive the training you need to stay ahead of the curve, and work in a casual, smart, and fast-paced organisation. 

At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.