Ivanti's platform makes it possible for employees to stay productive, secure and engaged wherever they are. That starts with us. With nearly 3,200 employees in 25 countries around the world, we are the Everywhere Workplace – it's a great time to work for Ivanti!
We anticipate our customers’ needs, we are highly responsive, and we deliver innovative solutions that exceed their expectations. Our mission is to be a global technology leader enabling organisations to thrive in the Everywhere Workplace – automating the tasks that discover, manage, secure and service all of their IT assets.
Teamwork is intrinsic to what we do and why we do it. We are accountable to each other – and support one another. We provide opportunities to grow, learn, add value and thrive – while also achieving new levels of performance. We treat all with appreciation, dignity, and respect. It is through diverse and inclusive hiring, decision-making, and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers.
Why We Need you:
The Customer Success Manager will be a part of Ivanti’s growing Customer Success organisation. The Customer Success team is responsible for the subscription renewal and solution adoption of our global customer base. Drawing heavily from ex-consultants, our success team is unique in that it is experienced, strategic and consultative, and high touch. Each CSM engages with a portfolio of customers to ensure they receive the maximum ROI from their investment in our products. We engage with customer leadership to structure strategy and goals for solution usage, work with project teams and the field to drive adoption, create sophisticated ways to quantify value and deliver regular business insights and guidance. We leverage our best-in-class expert coaching toolkit that consists of assets, guides and accelerators that can be quickly deployed and measured.
For the scope and complexity of Ivanti’s customers, a CSM must possess proven expertise in management consulting, project management, analytics, technology and software change management. The role also relies heavily on personal accountability for results, a willingness to go ‘the extra mile’ for and a collaborative approach that brings the best of Ivanti to every customer.
What You Will Be Doing:
To Be Successful in The Role, You Will Have:
Ivanti provides a supportive environment for motivated individuals looking to grow their careers and realise high earnings potential. Join a challenging, technology focused environment, earn a competitive salary and benefits package, receive the training you need to stay ahead of the curve, and work in a casual, smart, and fast-paced organisation.
At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
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