Braze is hiring a

Senior Customer Success Manager, Enterprise

London, United Kingdom

WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including HBO, Disney, Guardian, Burger King, Seamless, Delivery Hero, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019 and the Forbes Cloud 100. The company has also been selected as one of Inc. Magazine’s Best Places to Work (2019 and 2020), and Crain's Best Places to Work in NYC (2019 and 2020). Our London office has also been Great Place to Work-Certified for 2021 by Great Place to Work UK.

WHAT YOU'LL DO 

  • Dedicated contact for strategy, product training, and non-technical support questions.
  • Lead customers to personalize their marketing programs, targeted and effective, while simultaneously driving business outcomes for ROI.
  • Consult on large enterprise Braze implementations and marketing strategy.
  • Own customer relationships from implementation onboarding to ongoing product adoption across multiple departments, stakeholders, and business users.
  • Own empowering adoption of Braze and are seeing value from our product.
  • Analyze customer use-cases and recommend market/vertical best practices for optimize product usage and adoption and enhance client marketing programs.
  • Work with commercial account owners to ensure successful renewals and upsells.
  • Product expertise through delivery of training and planning workshops for clients.
  • Proactively analyze and provide strategic engagement with clients through ad-hoc communications, bi-weekly cadence, Quarterly Executive Business Reviews.
  • Work with Onboarding Managers and other Success Partners to seamlessly transition clients from onboarding to ongoing active users.Solicit and synthesize customer product feedback to contribute to product development. 

WHO YOU ARE

  • 7 years+ experience managing complex enterprise accounts (ACV of $250K or more annually) across multiple senior client stakeholders at a SaaS company
  • Significant project management experience and/or formal certifications (PMP, Agile, etc).
  • You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients have the impression that you listen and understand their problems.
  • You’re known for being a “team player.” We just can’t emphasize this enough.
  • High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others.
  • You have strong technical domain knowledge of two or more of the following:  SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

Braze is deeply committed to diversity, equity and inclusion and making our organization a place for all individuals regardless of race, religion, national origin, age, sex and gender identity, sexual orientation, pregnancy status, familial status, disability status, veteran status, genetic information or any other protected class. We are also committed to providing reasonable accommodations to qualified individuals with disabilities. If you are selected to interview, to request an accommodation either as part of the interview process or during your potential employment with Braze, please let your recruiter know and a member of our People Relations team will follow up with you.

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