Famly is hiring a

Senior Customer Success Specialist - DACH

Berlin, Germany

At Famly, we’re looking for a Senior Customer Success Specialist for our DACH market - based either in Copenhagen or Berlin. The right person will become part of our mission to transform the childcare industry, as we work in an industry where our work improves the quality of life for children, parents and caregivers.  

And Famly are...? Well it all began when our co-founder Henrik’s daughter was ready to start at daycare. He couldn’t believe the amount of work being done on paper - and how distant he felt from his first child during the day. The paper ‘parent’ books they exchanged once a month just weren’t cutting it. Together with his friend, our co-founder and CEO Anders, they set about solving that.

These days, the 70 of us building Famly talk about trying to do two things for our 3,200 customers:

  • Giving children the best possible start to life.

  • Championing the vital work that goes into making that happen.

We do it with software that brings hundreds of thousands of parents closer to their child’s day while they’re away from them. We also make financial, pedagogical, and planning tools for more than 34,000 childcare professionals, saving them hours and reducing their admin stress.

Ultimately, that gives them more time and headspace for the little ones that really matter. Come help us make that happen.

What you'll be doing:

  • Customer onboarding: End-to-end onboarding of new customers to make sure that they get off to the best possible start with Famly
  • Customer training and platform implementation: Continuously teach customers how to use Famly, identify their needs and guide them towards better use of Famly
  • Gather information about customer use cases and hand them over to our product development team for them to tweak the product
  • Manage upsell and renewal processes 
  • Actively challenge what we do to give the customers a world-class customer experience 

  • Collaborate with other CS Specialists and Support Specialists on relevant projects related to customer experience

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