Notonthehighstreet is hiring a

Senior Data Analyst - Customer

Richmond, United Kingdom
We are notonthehighstreet. 

We’re home to 5,000 phenomenal small creative businesses that we are proud to call our Partners.  But, now more than ever, this community needs our support.  So we’re doing all we can to shine a light on these dynamic entrepreneurs, waving the flag for small businesses and generally championing their socks off.

On top of our brilliant Partners, products and customers (not to mention our incredible team who have been busy beavering away from home since March), the last 12 months has seen  great progress with our tech platform and customer experience. We are now looking to build on this momentum to drive our business to the next level. And that’s where you come in.

What we need

As our Senior Data Analyst, you will join our growing Data team to drive growth and optimisation through the delivery of customer-centric insights and strategies to drive long-term customer loyalty. 

This is a great opportunity to join our growing data team to drive growth and optimisation through the delivery of customer-centric insights and strategies to drive long-term customer loyalty. We want data to be at the heart of everything we do. We’re looking for someone passionate about using rigorous analysis to influence key decision making across the business.

Some of the things you’ll be doing...

  • Be the expert in understanding our customer behaviour and use this knowledge to drive customer acquisition and retention initiatives.
  • Build and optimise customer segmentation and customer value models
  • Ownership of business critical analytical projects that involve analysing complex datasets in order to produce insights and models that drive strategic decisions
  • Drive the Customer team’s roadmap by providing recommendations on strategy based on insight and trends to improve performance and enhance customer value
  • Reporting and understanding drivers of business performance
  • Automate BAU reporting to ensure focus is on new value-add analysis
  • Review trading/acquisition/retention performance highlighting deviations from trends, to improve future forecasting
  • Work closely with wider teams to understand reasons for variations and influence change working collaboratively with our business
  • Mentoring more junior members of the team on best practices analysing customer behaviour

Experience and skills you’ll need...

  • Advanced SQL/Excel & Experience essential with GA and Tableau experience highly desirable
  • Extensive previous experience in customer analytics such as lifetime value, churn, segmentation etc
  • Strong presentation skills to key stakeholders & larger audiences
  • Excellent communication, documentation, organisational and interpersonal skills
  • An inquisitive nature, a positive outlook, a tenacious work ethic and a love for notonthehighstreet are all must-haves

Our perks

It’s important to us that our people are well looked after, which is why we offer everyone BUPA healthcare, life insurance and a pension plan. Because having a break is important for your physical and mental wellbeing, our holiday allowance is 25 days (plus bank holidays) AND your entitlement increases an extra day for every 2 years you spend with us.

The team spirit at NOTHS House  is legendary, and while we all miss the in-office massages, hair cuts and the abundance of free fruit, we’ve taken to our virtual world with gusto and bring the team together regularly for socials and of course the odd Zoom quiz!

We endeavour to support our people to make sure work….well, works for them. And the pretty big issue of the recent global pandemic has propelled us into working more flexibly than ever before. With the office closed until further notice (at least until government social distancing advice has changed), we’re using the lessons learnt over this period to  evolve our approach to flexible working whilst ensuring we all still get together as one #teamnoths

Diversity and Inclusion

Everyone’s welcome at notonthehighstreet – whoever they are, wherever their background. 

As part of your application you’ll be asked to complete a demographic survey to help us learn more about who wants to work with us. It’s completely optional (but really appreciated) and it’s 100% anonymous. We’ll only use the information to help us figure out how to make our team even more inclusive and attract more brilliant people to join us, with the help of our cross-team Diversity Champions to drive progress.

Apply to join #teamnoths

We’d love to hear more about you, your experience and why you’d like to join our team.

For now, our recruitment and induction processes are fully remote, taking advantage of the wonders of modern-day technology. If you are successful in your initial application we’ll explain more about next steps, as this can vary slightly from role to role. Good luck!