HelloTech is hiring a

Senior Data Analyst

HelloTech is the leading independent, on-demand technology support service. Available 24/7 both in-home and remote, HelloTech's massive network of expert technicians nationwide are dedicated to providing a top-notch customer experience for a wide range of services, including computer support, smart home device installation, home office setup, and more.

With both direct-to-consumer presence and deep integrations with retailers such as Walmart.com and Comcast Xfinity, HelloTech eliminates the headaches and hassle of product installation and maintenance.

We're seeking folks who think critically about how data can best support and inform organizational needs and culture. Senior analysts at HelloTech write code, build in-depth dashboards, conduct analysis, and leverage their experience to help teammates and other departments do the same.

What you'll be doing:

  • Help our business stakeholders select, create, and report on key performance indicators or OKRs
  • Collaborate with business stakeholders to plan for analytics needs for a product or feature launch
  • Build data models to support reporting and analysis
  • Pair with a teammate on strategies for solving an analytical problem
  • Mentor team members
  • Dig into the root cause of reporting issues
  • Create an analysis, process, or reporting template that helps teams solve for common analytics problems
  • Walk stakeholders through your findings and recommendations

What we're looking for:

  • 4-5 years of previous experience in a Data Analyst preferred
  • Used SQL to write complex queries that join data across multiple systems (bonus points for proficiency in dbt!)
  • Derived key business metrics such as customer acquisition cost, customer lifetime value, monthly recurring revenue, or customer retention rate
  • Collaborated and shared results with teammates who have varying levels of statistical expertise
  • Designed, analyzed, and interpreted the results of experiments
  • Used statistics to communicate significance, confidence, or probability
  • Created visualizations using tools like Looker, Tableau, Mode or Sigma
  • Experience building robust analytical models with dbt
  • Mentored or helped others grow in your field, specifically in a past leadership position

Comprehensive Medical, Dental, Vision
Unlimited PTO

All corporate employees are currently working remote and the HQ office is closed during COVID-19.
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