Trustpilot is hiring a

Senior Data Analyst - Trust/Fraud

Copenhagen, Denmark

We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there’s still an exciting journey ahead of us. Do you want to join us?

You are a key asset within the Trust function, working both within the analytics function and within a cross-functional work stream to scope and define projects, deliver actionable and relevant insights, and to develop and deploy key analytics projects with your team. You will collaborate with departments across Trustpilot including data science and our engineering teams to provide data-driven insights, and influence strategy and decision-making. You’ll be an internal data consultant, with our data warehouse at your fingertips, and you will work with the latest analytical tools including Google BigQuery and Looker.  

To succeed in this role you will have a strong technical background as a Data Analyst and be comfortable operating in an unstructured environment. You should be endlessly curious about data and how it can be used to unlock opportunities and change the way we work. You can proactively identify problems and opportunities from data, communicate them clearly to stakeholders and leadership, and offer data-informed suggestions and solutions.

We expect you to keep a pulse on what’s going on, build relationships across the business, and anticipate needs of stakeholders before they ask by taking a long term view of the function as a whole.

A huge part of what we do at Trustpilot is Trust (it’s in the name!). We need to ensure that the content on our platform is real content from real people. That means eliminating scam and spam, and identifying fraudulent behavior. We have several cross functional teams devoted to Trust. You’ll be able to work closely with data scientists, helping them to proactively identify fraudulent activity, and assess their model performance to optimise our ability to detect spam and scam, before it lands on Trustpilot’s website.

You’ll be responsible for:

  • Delivering insights to all parts of the business, through both work stream-driven initiatives and ad-hoc inquiries
  • Working closely with business stakeholders to understand their needs relative to both self-service capabilities and insights
  • Mentoring exceptional data analysts to help them grow and develop in their roles
  • Ensure appropriate documentation of all analyses and large scale projects undertaken with the analytics function
  • Building out presentations to share analytics findings with the larger business, including executive level
  • Helping us to roll out self-service analytics through learning Looker inside and out, working with teams to help them build out reporting, answering stakeholder queries, routing requests to the right place, and assisting with ad-hoc questions

Some examples of the fun stuff we’d like your help with:

  • Building learning modules to drive data literacy across the business
  • Identifying fraudulent behavior and eliminating scam and spam
  • And much more!

Required capabilities:

  • Endlessly curious, proactive, and driven - you’re passionate about analytics and how it can transform a business
  • 3+ years of experience in data analytics or data science, preferably with at least 1-2 years of experience in-house
  • Technically skilled in analytics, with experience in building and delivering model-based analyses (regression, clustering, etc.) and experience with sophisticated analyses such as cohort analysis
  • Extensive experience in stakeholder management, with the confidence to deliver results back to the business
  • Advanced reporting capabilities, with ability to define KPIs and metrics, and experience delivering actionable insights to a business using Tableau, Looker, or similar BI tool
  • Able to scope projects appropriately and apply the best and simplest solution to a problem
  • A go-getting, positive attitude, with the ability to get things done with minimal oversight
  • Track record of successfully collaborating cross-functionally and delivering high quality and impactful results

Desired (but not required) capabilities:

  • Experience with GCP, Looker, and/or JIRA and some experience with Zendesk

We Offer:

  • "20% time" - be the most innovative you can be and work on anything you’d like!
  • The opportunity to be a key part of an exciting international growth journey
  • The opportunity to work with leading data engineering technologies including R, python, Google Cloud Platform, Airflow and AWS, and with leading data tools and emerging technologies
  • Opportunities to learn from the best and develop your career in a friendly, international, workplace

Application

To apply for the role please send us your resume and let us know what team most interests you. If you have any questions feel free to reach out to Jocelyn at [email protected]

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. Working here is an opportunity to collaborate with talented and dedicated people in a rapidly growing, fast-paced and agile environment.

With vibrant office locations all around the world and over 40 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. We work hard every day, but we also take the time to catch up with colleagues over a game of ping-pong, a cup of coffee or maybe grab a beer after work.


Trustpilot is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Trustpilot is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trustpilot are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Trustpilot will not tolerate discrimination or harassment based on any of these characteristics. Trustpilot encourages applicants of all ages.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.