Who is Cyara?

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day,the most recognizable brands, including Airbnb, Tesla, Google and NAB trust Cyara to deliver customer smiles at scale.

Our promise is Customer Smiles. Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. 

About the Opportunity

Our growing DevOps team are looking to bring on Mid - Senior DevOps Engineer to contribute to and influence decision making and provide experienced input into the practice at this early stage. You’ll be involved in migrating our application from the datacentre to AWS, while maintaining some footprint in the datacentre in a hybrid cloud setup. You will also have the opportunity to work with Azure and Google Cloud for parts of the application and supporting services.

What you’ll be working on

• Work with CI/CD pipeline for our Windows-based application stack 
• Migration of our VMWare-based application stack to AWS in a planned manner
• Deploy upgrades and fixes onto the live platform using code/automation
• Automate tasks to minimise downtime, and improve consistency
• Identify and document ways of improving monitoring and system resource utilization, minimise expenditure
• Manage security, system capacity, configuration and upgrades
• Provide Out-of-Hours support on an on-call roster/rotation basis 

What you'll bring 

• Strong experience with AWS networking
• Experience with Terraform, Packer, Chef and Ansible  
• Broad range of AWS services/concepts: DX, VPC, VIF, IAM, ELB, S3, SES, EC2, AMI, RDS MS SQL Server, ASG, ECR, ECS, EKS, etc.
• Experience with hybrid and multi-cloud environments 
• Experience with Docker and related container orchestration tools such as K8S, ECS, Swarm.
• Good understanding of Linux or Windows internals and experience with shell scripting (bash/sh)

Nice to have

• Experience with TeamCity 
• Comfortable with at least one programming language (Ruby, Python, .Net)
• Experience building and operating Windows-stack based applications
• AWS Certified (SysOps Administrator, Solutions Architect or Advanced Networking)
• Experience with VMWare, Fortinet, Juniper or Cisco

We are looking to bring on a highly collaborative DevOps Engineer with a learning and sharing mindset as this team grows. 

What You’re Looking For: With this opportunity comes the chance to enjoy a flexible work environment, working with a global, all-inclusive team of innovators. We credit our amazing growth and success on the fact that we’ve built our business on four essential values that we live and breathe every day:

Customer Obsession.  We pride ourselves on our customer focus and commitment of our team. Their dedication and relentless effort to hold our customer’s hand throughout their journey until favorable outcomes have been delivered.  

Innovation.  Don’t be afraid to bring new ideas, thinking, and approaches to Cyara and question our existing approach, as we believe in constant learning and continuous improvement. We take pride in doing things that have never been done before, no matter how impossible they may seem.

Humility.  At Cyara we’ve worked hard to build a flat, team-centric culture where everyone rolls their sleeves up to get the job at hand done even if it’s not in your job description. No task is too small for all of us to do. Be confident yet humble. 

Quality.  Always put in your best effort and the results will take care of themselves! We don’t compromise the quality of your work even though time pressures may exist.