Twilio is hiring a

Senior Director of Engineering - Cloud Services


Because you belong at Twilio.

The Who, What, Why and Where

Twilio is growing rapidly and seeking a Sr Director of Engineering, Cloud Services to build and then lead a team that will provide metrics and insight into cloud spend across the organization.  This team will be responsible for supporting the various teams in using cloud resources efficiently and effectively. 


Twilio is looking for a Sr Director of Engineering, Cloud Services who lives the Twilio Magic and has a proven track record of leading cross-team cloud strategies and tactics. They also have:

  • Proven experience working with cloud platforms such as AWS
  • Proven experience in collaborating with cross functional business units
  • Experience stability visibility into cloud platform spend through metrics and reporting
  • Experience building and growing teams based on the business needs
  • Experience working with stakeholders to educate them on the impact of cloud configuration decisions
  • Experience providing cost input to stakeholders to ensure cost management
  • Experience working with finance to create cost models of AWS environmental usage to identify trends and help plan budget forecasts


As a Sr Director of Engineering, Cloud Services, you will live the Twilio Magic values has a record of solving complex problems with resilient architectural solutions:

  • WRITE IT DOWN: Build guidelines and custom software to gain transparency into resource utilization across all teams' cloud deployments
  • DRAW THE OWL: Work with each team to build metrics and incentives aimed at efficient cloud resource utilization
  • BE AN OWNER & BE BOLD: Outstanding critical thinking, problem solving and cross-team collaboration.
  • EMPOWER OTHERS: Mentor junior and senior software engineers of varying backgrounds and experiences levels.
  • NO SHENANIGANS: Identify the largest cloud cost areas and very selectively engineer unobtrusive, high-impact tactics and strategies to reduce costs without impacting, and perhaps improving, service quality 


The Research and Development team is committed to providing excellent experiences for both our internal and external customers. We work cross-functionally across multiple organizations and departments to create smooth and seamless processes and impactful improvements with technology. 

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


This position can be located remotely in the US. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 


Denver/Boulder Metro:

Tier 4 base salary range: $214,272 - $294,624

Rest of Colorado:

Tier 5 base salary range: $200,880 - $276,210

Sales Commission: Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.

Non Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks