You Know Us! BFA Industries is best known for our Ipsy, Boxy Charm, Madeby Collective, and Refreshments brands!
About the Role
We are looking for an experienced Senior Director of Operations to lead infrastructure and capabilities development for the Operations team. Operations at BFA include fulfillment operations (warehouse operations, inbound logistics, shipping/distribution), payment operations, and personalization operations all of which support our subscription, eCommerce, and private label businesses. You will be responsible for designing and implementing the necessary infrastructure, technology, processes, and capabilities to support future growth and complexity as we scale the business, launch new programs, and continuously innovate on the member experience. You will be challenged to bring fresh ideas and drive innovation and efficiencies across the entire Operations organization. Our ideal candidate will simultaneously be a big picture, strategic thinker but also able to execute on implementing new ideas as well as continuously improve existing operations. You should be an excellent manager of both people and processes, highly analytical, and able to translate data into insights and action. Are you ready to make your mark in building this new role? If so, we want to hear from you!
What You’ll Be Doing
BFA Industries inspires everyone to express themselves, making beauty accessible for all. Through product innovation, machine learning technology, and a community-first mindset, we democratize beauty by delivering not only personalized experiences, but a feeling of authentic self-expression. We’re home to the largest beauty subscription brands in the world: IPSY and BoxyCharm, as well as brand incubator, Madeby Collective, and personal care brand, Refreshments and have a beauty community that’s over 30M strong. Headquartered in San Mateo, with offices in New York, Miami, Santa Monica, and Argentina, BFA brings together a diverse group of entrepreneurial thinkers and creative problem solvers with a penchant for getting things done.
We are an equal opportunity employer who celebrates diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us.