Ipsy is hiring a

Senior Director of Operations Infrastructure & Technology

Kansas City, United States

You Know Us! BFA Industries is best known for our Ipsy, Boxy Charm, Madeby Collective, and Refreshments brands! 

About the Role

We are looking for an experienced Senior Director of Operations to lead infrastructure and capabilities development for the Operations team.  Operations at BFA include fulfillment operations (warehouse operations, inbound logistics, shipping/distribution), payment operations, and personalization operations all of which support our subscription, eCommerce, and private label businesses. You will be responsible for designing and implementing the necessary infrastructure, technology, processes, and capabilities to support future growth and complexity as we scale the business, launch new programs, and continuously innovate on the member experience. You will be challenged to bring fresh ideas and drive innovation and efficiencies across the entire Operations organization. Our ideal candidate will simultaneously be a big picture, strategic thinker but also able to execute on implementing new ideas as well as continuously improve existing operations. You should be an excellent manager of both people and processes, highly analytical, and able to translate data into insights and action. Are you ready to make your mark in building this new role? If so, we want to hear from you!

What You’ll Be Doing

  • Lead transformational projects and capability deployments such as the inventory management and fulfillment center automation projects
  • Drive innovation and develop approaches and processes to improve and scale fulfillment and shipping operations while incorporating external best practices
  • Understand key metrics that drive member experience and consistently measure and improve Operations performance against those metrics
  • Synthesize large amounts of data to draw conclusions and to make recommendations in order to improve operational efficiency, scalability, and lower costs 
  • Collaborate with Engineering, Product, Analytics, Marketing, Customer Care and other teams to develop, test, and execute ideas designed for both internal processes and the member experience

What We’re Looking For

  • At least 10 years of experience within operations, with proven advancement and increasing levels of responsibility
  • Experience leading transformation and infrastructure projects across fulfillment, supply chain, or distribution. Six sigma or experience with other process improvement methodologies preferred
  • Curious and comfortable with data and large-scale analytics
  • Advanced understanding of Excel is required. Business, financial planning, or other heavy modeling experience is preferred (knowledge of SQL is a plus)
  • Proven ability to drive and manage multiple, competing priorities and projects with urgency in a fast-paced environment where continuous innovation is desired
  • Strong attention to detail and orientation to relentless execution
  • Passion for creating a delightful customer experience
  • Bachelor’s degree or higher

Bonus if You Have

  • Experience in the subscription industry

What We Offer
  • Competitive salary & equity grants
  • Medical, dental & vision insurance
  • Annual bonus program
  • Paid time off & work from home flexibility
  • Free Glam Bag Plus subscription
  • Learning & development programs 


BFA Industries inspires everyone to express themselves, making beauty accessible for all. Through product innovation, machine learning technology, and a community-first mindset, we democratize beauty by delivering not only personalized experiences, but a feeling of authentic self-expression. We’re home to the largest beauty subscription brands in the world: IPSY and BoxyCharm, as well as brand incubator, Madeby Collective, and personal care brand, Refreshments and have a beauty community that’s over 30M strong. Headquartered in San Mateo, with offices in New York, Miami, Santa Monica, and Argentina, BFA brings together a diverse group of entrepreneurial thinkers and creative problem solvers with a penchant for getting things done. 

We are an equal opportunity employer who celebrates diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us.

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