Databricks is hiring a

Senior Engagement Manager

Munich, Germany

The Senior Engagement Manager assures customer success by increasing customer satisfaction throughout the customer success and services life-cycle for our customers, from orchestrating the engagement to successful delivery and beyond.

The Engagement Manager ensures our customers are making the most value of our products and services by positioning, managing the delivery and follow-up of our professional services and training engagements. You will be a strategic and cross-functional position to partner with Sales, Customer Success, Support and Product Teams on campaigns, programs, and content.

The impact you will have:

  • Demonstrate a passion for the job and lead by example putting Databricks and our customers first to achieve the sales and delivery mission
  • Work with the sales counterpart and engage early in the sales process to want to understand our customer's needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions
  • Identify opportunities for new services by understanding and addressing potential new use-cases and share the value in the upsell, or extension of services
  • You will Perform as the Engagement Manager in the assigned area with full ownership for meeting/exceeding Professional Services and Training bookings and revenue targets
  • Promote relevant customer success stories, services offerings, and metrics that demonstrate value to the customer
  • Consult with clients to analyze engagement scope, requirements, time, cost and benefits.
  • You will estimate, scop, and develop the statement of work documents
  • Solve delivery challenges, address resource contentions, scoping issues and manage expectations

What we look for:

  • Data and AI domain experience working with customers to realise value through to production implementations
  • Experience in a senior customer-facing role that requires a mix of validating, negotiating, understanding and execution
  • Excellent customer-facing skills with Executives and other partners
  • Experience identifying customer needs and implementing solutions
  • Leadership experience, the ability to enforce good project governance and promote delivery excellence
  • Service delivery and program management skills with the ability to summarize customer success outcomes into well-structured program plans that meet such outcomes
  • Travel is required up to 50%, more at peak times
  • Experience estimating effort and scope for services

Benefits

  • Employer contributions to public or private health plan
  • Equity awards
  • Gym reimbursement
  • Annual personal development fund
  • Work headphones reimbursement
  • Business travel insurance

About Databricks

Want to help speed the development of medical breakthroughs? Make the next mode of transportation a reality? Or discover ways to reverse climate change? We're on a mission to help data teams solve the world's toughest problems. The opportunity is huge and Databricks has emerged as a leader. Thousands of enterprises — including Comcast, Virgin Hyperloop and H&M — already rely on us to power their businesses and we're just getting started. Now it's your turn - join us to grow your career and make an impact with some of the brightest minds in the industry.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.