Trust Engineering at Airbnb:
Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for protecting our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with Airbnb helps build trust in us and our community. Trust Engineering is responsible for the technology vision and development of a complex stack that runs on every key interaction on the platform.
We’re looking for an Engineering Manager for the Fraud and Abuse prevention organization, responsible for helping prevent the misuse of our platform, and the prevention of online fraud. This organization operates in 3 domains, working on some of the most core parts of Airbnb and Trust — Monetary Risk, Content Integrity, and Account Integrity.
The initiatives you will lead include detecting and mitigating fake inventory on Airbnb, verifying the locations of Airbnb listings, preventing bad actors from taking conversations/transactions off-platform, detecting and removing fake reviews, preventing account takeovers and phishing scams, and building out a world class financial fraud prevention platform. You’ll do this all while focussing on building high quality software that is reliable, performant, and maintainable.
Being a Senior Engineering Manager at Airbnb allows you to bring a diverse set of skills all into focus to help us drive growth and impact across the world. You will necessarily have a technical background but are now responsible for important product and infrastructure surface areas to move forward. At a high level, that means a high interaction rate with your cross-functional peers (product, design, data science, research, and more) to develop strategy, long-term goals, and execution plans to get there. Day-to-day, you’ll be responsible for making sure the engineering team is delivering while adapting to all the changes that come along as projects go forward. In addition, you’ll be responsible for the career growth of your overall team internally at Airbnb - everything from 1:1’s to career progression plans and whole team career forecasts. You’ll be intimately involved in recruiting and working both with our internal recruiting team, our M&A team, as well as investing in growing your team directly. You’ll make sure the quality of the engineering efforts are always exceptional by setting up the correct processes and quality control checks for the team to execute within and you’ll identify new technologies and skill sets to bring into the team to keep the team moving forward on new challenges.