Ocado Group is hiring a

Senior Engineering Operations Manager

Atlanta, United States

Who We Are

Ocado is a UK based company admitted to trading on the London Stock Exchange (Ticker OCDO). It comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com and other specialist shop banners, together with its Ocado Solutions division.

The Ocado Solutions division is responsible for providing Ocado’s innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"),  to our major retailer clients around the world. OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business.

Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world. We have partnered with the Kroger Family of Companies in the US to help redefine the grocery customer experience through the adoption of the centralized, automated model of online retailing provided by the Ocado Smart Platform.

Come join us as we build our North American team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce.

What You Will Do

The Senior Engineering Operations Manager (SEOM) will manage, coordinate and lead the strategy of the Engineering Operations function of the customer fulfillment center (CFC), ensuring an efficient and cost-effective service to our operational customers.  As our Senior Engineering Operations Manager, you will manage the department, ensuring close working relationships and coordination between the engineering support function and the operation, as well as to optimize the availability and performance of the facility, and its MHE automation.  Additionally, the SEOM will set objectives for and monitor the performance of first line managers and team leaders, focus on continuous improvement, and champion change in all areas of MHE, operations, people and customer responsiveness.

As our Senior Engineering Operations Manager, your day-to-day responsibilities could include:

  • Manage specific Service Level Agreements performance levels agreed with the operational customer
  • Plan and coordinate Engineering Operations activities through First Line Managers, ensuring the required level of service is delivered to customers
  • Maintain and improve performance levels of immediate team and coach behaviors in first line reports to maximize efficiency / effectiveness in line with site KPIs
  • Monitor the effectiveness of corrective actions and introduce preventative measures where appropriate
  • Propose innovative ideas to enhance the warehouse functions and improve the general running of the business and lead site improvement programs
  • Deliver a high availability level within the operation to maximize our customer experience
  • Maintain and enhance the quality systems to ensure the site’s continuous improvement in a total quality environment
  • Prepare, manage and work within the departmental budget to assist in overall achievement of targets
  • Ensure site standards are high, apply an excellence approach to all activities and site standards, and ensure the team demonstrates this.
  • Support the CFC Operation by being proactive and achieving targets within agreed upon timeframes
  • Ensure effective communications within the Operational Team, ensuring the same message is delivered across the operation
  • Responsible for communication of issues/information to senior management
  • Ensure that day to day implementation of Health, Safety and Environment Policy and Practices are followed across the operation and managed according to Ocado standards

You may be asked to perform tasks as required by management deemed as a reasonable request from time-to-time. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might form part of the job. 

Who You Are 

To qualify for this position, you should meet the following requirements:

  • A Bachelor's degree in engineering or equivalent
  • A minimum of 10 years of operational experience, including on the shop floor, in an engineering environment and within a similar industry, preferably automation
  • A minimum of 8 years’ experience managing a team of technicians or engineers on the shop floor
  • Excellent understanding of engineering systems
  • Knowledge of and demonstrable competencies in relation to provincial health and safety legislation, in particular, the Occupational Health and Safety Act
  • Excellent communication skills with the ability to communicate at all levels, within the business and with suppliers and customers
  • Strong ability to organize, prioritize and maintain relevant information to support the business
  • Sound analytical skills, good problem solver, and project management aptitude with proficiency in Excel, and other Microsoft applications
  • Excellent verbal and written English skills
  • Experience of construction and installation in the region
  • Excellent employee relations skills with a solid track record of dispute resolution
  • Experienced with technology and IT; track record of holding escalation calls with engineers and technologists
  • Must have the ability to travel domestically and internationally to headquarters located in the UK and other international locations, if required


You will be based at the customer fulfillment center in Forest Park, GA. 

Learn about our partnership with Kroger:


 Ocado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.