Curve is hiring a

Senior Fraud and Dispute Analyst - ~Super Sleuth & Sheriff~

London, United Kingdom

Senior Fraud and Dispute Analyst

~Super Sleuth & Sheriff~

Base & Equity

Shoreditch, London

Curve is growing - join our adventurous startup!

We believe that the next generation of banking will be a single mobile platform that enables payment anywhere with any card from any account, and connects people in a simple way with the best technologies and financial offers - putting them back in control of their finances.

Our team of entrepreneurs, product-builders and customer-focused marketers is developing a ground-breaking product with the customer at the core. To start with, we’ve taken the humble bank card and injected it with a whole load of innovation. Technical complexity, scalability, security and real-time transactions are all part of the day-to-day challenges.

With funding from the Who’s Who in angel investors and an experienced and ambitious founding team, we are at the forefront of London FinTech.

If you like to be intellectually stretched, your capabilities tested and want an opportunity to have a real voice, input and impactful contribution, then we’re offering that in abundance.

You bring your expertise; we’ll give you the platform to flex your talent!

Role Objective:

You will be responsible for the prevention of fraudulent card activity on a daily basis. Therefore, on the front line of fraud detection, prevention and chargeback. We’re looking for you to be a self-starter with a can-do attitude. Investigating, identification and prevention of fraudulent and suspect payments, along with handling of chargebacks and disputes. You will support other team members with your knowledge and understanding of fraud patterning and basic FCA legislation and regulation.

  • Graduate Degree or compensating experience in fraud prevention role
  • Passion for identifying and exposing ‘the bad guys’!
  • 2+ years experience of fraud prevention management ideally within financial services
  • Excellent understanding of credit/debit card processing (demonstrable knowledge of the prepaid and card payment industry is a distinct advantage)
  • Solid understanding of fraud, identity theft, account takeover
  • An ability to manage tight processes with accuracy and attention to detail
  • An exceptional ability to dive into the details and develop greater understanding of how customer electronic footprint is used in the transaction monitoring and decision matrices
  • Proficient in MS Office (Excel, Word, PowerPoint, etc,) or Google Docs equivalents
  • Excellent verbal and written communication skills
  • Ability to work to tight deadlines and under pressure
  • Experience in transactional monitoring and fraud prevention
  • Knowledge of chargeback for fraud and disputes
  • Previous experience in identifying and implementing fraud prevention software systems
  • ICA Diploma
  • Monthly health & wellbeing budget for gym, etc.
  • If you work late, we make sure you have supper and a taxi home
  • Team Lunch Fridays
  • Infinite stream of fruit & snacks and great coffee
  • Generous holiday allowance