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Experience with Python to build backend API’s, data models and microservices
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Google Cloud experience, using Memstore, Redis with strong command over multi process stores
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Production level development experience building Full Stack web applications using Python based microservices on the backend and React based frontend
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Experience collaborating with stakeholders such as product managers, designers and QA engineers
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Education in Computer Science, Engineering or training in a related field
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Comfortable with using tools like Slack, Github and Atlassian/Confluence
What you’ll be working on
Overview of role:
Our client's team is dedicated to improving the experience of today's professionals while helping companies serve and retain their customers through intelligent escalations, proactive interactions, and problem resolutions. In order to serve their customers in a way that enables them to serve their users, they are currently seeking customer-centric, energetic, and highly motivated individuals to join their New Applications Engineering Team. The engineers are responsible for building and scaling the experiences powered by the Python based Fast API’s on the backend with microservices running on GCP and light weight Frontend with React. This is an exciting opportunity for someone looking to take ownership of breaking down product requirements into beautiful and simple experiences for customers.
How your work will support their growth:
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Build applications experience that drive simple and intuitive experiences
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Partner with product managers and designers on evaluating the user experience and its backend implementation possibilities
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Partner with other engineers to define the technical roadmap for the team
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Scope, develop, test and support engineering needs of our product initiatives
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Advocate for better software development tools, practices to help build a transparent engineering culture
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Participate in in scrum activities to plan, develop and release working software
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Mentor other engineers, helping them pick up strong software engineering practices.
About Our Client
Our client is a platform that elevates customer service experience by leveraging natural language processing (NLP) and machine learning (ML). The platform seamlessly integrates with your existing ticketing system (such as Salesforce Service Cloud, Zendesk, Microsoft Dynamics), reads all the comments in every ticket to extract key signals related to customer sentiment and churn, predicting outcomes and providing proactive recommendations. Customer Support and Success organizations use the platform to stay on top of how their customers feel about them thus improving customer relationships, products and operations.
They are a well-funded startup with investments from top tier investors in Silicon Valley (Sorenson Ventures, Sierra Ventures) and a customer list that is a who’s-who of Enterprise IT companies.They are privileged to have customers who are not only outspoken fans of their product but also prove it by renewing every year.