About Fazz
Fazz is an ecosystem of financial services that comprise Fazz (Business account for Southeast Asia), StraitsX (Payments infrastructure for digital assets), and Modal Rakyat (Mutual cooperation funding for MSMEs) founded in 2016, as a result of a merger between PayFazz and Xfers, two Y Combinator alumni based in Southeast Asia.
Fazz provides business accounts that offer seamless payment, savings and credit functionalities, giving businesses equal opportunity to build, run, and grow. We cater to the warung and MSME in Indonesia under the brand Fazz Agen, and fast-growing startups and SMEs in Singapore and Indonesia under the brand Fazz Business.
Fazz’s mission is to make the future of finances accessible for every single business in Southeast Asia, where many MSMEs and the population are still underserved.
Responsibilities:
- Serve as a crucial point of contact & advisor for employment regulations & people operations process between employees & managers
- Support regulatory, compliance and audit related activities
- Plan and direct online, offline & hybrid employee engagement events, which will promote a high-performing, inclusive, and mission-driven culture that will result in a positive experience and impact within the company.
- Manage and maintain an SLA to track response times for incoming employee queries.
- Seek and review potential blockers of various People Operations processes and ensuring improvement on daily tasks and suggest automation where needed.
- Partnering closely with Managers at Fazz to gain feedback from various teams about onboarding, offboarding and transition issues.
- Onboard, mentor, and nurture the careers of all people operations team members.
- Improve current people operations processes to ensure stability and scalability within people operations process to support the the current business needs
- Manage the people operations and outsource management team as a team that continuously strive towards continuous growth, high performance, and team-work.
Requirements:
- Prior extensive experience in a People Operations role; working in a regional team (Singapore, Taiwan, Indonesia), ideally in a growth-stage tech company.
- You will have an eye for detail and unwavering commitment to improve and streamline processes with the aim of improving our employee experience.
- You have a mindset of continuous improvement and change and will demonstrate curiosity, collaboration and the ability to deal with ambiguity.
- You are passionate about providing excellent internal client support across the entire organization, and have a technical curiosity in evolving trends in HR products and services
- Experience coaching and leading a team in all areas to increase confidence and accountability
- Lastly, candidates are expected to have great communication skills in both English and Bahasa Indonesia
We love reviewing all the applications we receive, but unfortunately, we may not be able to get back to everyone individually. If we’d like to move forward with your application, we’ll be in touch!
Fazz is an equal-opportunity employer. Individuals seeking employment at Fazz will be considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, or any other characteristic protected by applicable laws.
By submitting your application, you agree that Fazz may collect your personal data for recruiting, regional organization planning, and related purposes.
