AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home health care software solutions. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.
About the role:
The Senior Implementation Specialist (SIS) works with our Professional Services Delivery team to deliver successful SaaS implementations to customers. Key responsibilities include:
Customer Implementation Delivery: You are responsible for the successful delivery of AlayaCare Cloud implementations. This includes configuring the application, providing product training, and testing to ensure project health and customer adoption.
Project Ownership: You take a leading role in complex projects and become the subject matter expert on the AlayaCare platform. You are essential to the successful adoption of AlayaCare by customers.
Collaboration: You collaborate with the consulting team during the handoff phase, ensuring a smooth transition from the discovery phase. You also identify and mitigate risks during the delivery phase.
Project Planning: You provide input to and execute project plans, working with customers to understand their processes and goals. You track project progress and ensure that scope is adhered to.
Customer Training: You develop customer-specific training plans to maximize adoption. You deliver on-site and remote training to customer trainers and end users. You also facilitate customer setup in AlayaCare University and monitor engagement.
Workflow Reviews: You conduct high-quality workflow reviews using your knowledge of the AlayaCare platform and customers' businesses to ensure alignment.
Compliance: You maintain up-to-date knowledge of and compliance with internal processes and procedures.
Location and travel requirements:
Some travel will be required within Canada and the USA for customer engagements and onsite events. This is a hybrid working model involving a blend of in-office in either Toronto, Montreal, Victoria or Vancouver with some remote flexibility.
Education: A bachelor's degree in a related field is preferred. A blend of other post-secondary education and relevant experience is also considered.
Additional Training: Courses, certificates, or training in project management, professional services, customer success, implementations, adult learner training, etc., are assets.
Experience: You should have at least 3 years of experience in a customer-facing role and 2+ years of experience working within a SaaS environment in an implementation, project, or consulting capacity, or as an internal subject matter expert supporting software implementations and trainings.
Training Skills: You should have strong training skills and be familiar with adult learning styles.
Organizational Skills: Strong organizational and time-management skills with an attention to detail are essential.
Technical Acumen: You should have technical acumen and experience with various tools and programs.
Communication: Excellent communication and interpersonal skills are required. You should be able to collaborate and build strong relationships.
Problem Solving: You should be solution-focused and creative in problem-solving techniques.
Tools and Software: Experience using project tools, ticketing software, and customer relationship management software such as Mavenlink, Confluence, HubSpot, Jira, Zendesk is a plus.
Self-Motivation: You are expected to be a proactive self-starter with strong analytical skills who enjoys thinking outside the box.
Teamwork: You should be able to work both independently and in a team setting.
Willingness to Travel: A willingness to travel within Canada and the USA for customer on-sites and meetings is required (approximately 10-20% of the time).
What Makes AlayaCare a Great Place to Work:
If this sounds like the perfect job for you, apply today. As well as joining a great culture and a market-leading company, you will be part of a team making a positive difference in the post-acute care market. If this isn’t the job for you, you may know someone who is a perfect fit. Please feel free to share this opportunity.
If you want to explore AlayaCare further, please visit our website www.alayacare.com.
Better outcomes, better belonging
Our team members are unique—like our products and the customer groups that we service. AlayaCare employees bring different strengths, perspectives, and experiences to their roles and to our products that enable better care. We are committed to offering a people-centric culture where all employees belong and feel heard.
Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within AlayaCare's policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified applicants will receive equal consideration.
If you require accommodation as part of the recruitment and selection process, please reach out to firstname.lastname@example.org. Please note, we do not accept unsolicited headhunter or agency resumes.
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