FiveStars is hiring a

Senior Interaction Designer

San Francisco, United States

FiveStars is the rewards program for small businesses that’s proven to bring customers back more often. Through unique rewards and personalized service, FiveStars helps everybody be a VIP. Founded in 2011 and based in San Francisco, our mission is to help businesses and communities thrive by turning every transaction into a relationship. In 2015, FiveStars drove 35 million in-store visits across over 10,000 local businesses in the U.S. and Canada. Over 10 million consumers use FiveStars to have exceptional experiences with local businesses. To-date FiveStars has raised $105 million from top-tier investors including HarbourVest, Menlo Ventures, Lightspeed, DCM, and Y-Combinator.

The Design Team at FiveStars is seeking a senior-level interaction designer to join our team. You’ll help lead design innovation and process for our exciting, evolving product ecosystem!

Responsibilities:

  • Be a relentless advocate for user-centered design across our product ecosystem
  • Act as design lead for a project or several projects; manage relevant tracks of work for and mentor junior designers on project teams
  • Partner with product management and development leads to set product direction, validate design decisions and concepts, and deliver value to internal stakeholders and external users
  • Effectively communicate proposed design solutions, as well as cross-platform interdependencies, through sketches, wireframes, and/or prototypes
  • Participate fully in design critiques and be prepared to lead cross-functional design sessions (soliciting, giving, and receiving actionable feedback)
  • Lead planning, methodology, and synthesis of user research and analytical testing, including methods such as contextual interviews, usability tests, A/B testing, personas, and journey maps; seamlessly integrate data from cross-functional teams into design and research process

Requirements:

  • Degree or certificate in design, psychology, or related field
  • 5+ years of experience in interaction design
  • Portfolio of design work that demonstrates design thinking and team collaboration, including demonstrated expertise with cross-platform, cross-device, and cross-persona design problems
  • Demonstrated design leadership and communication abilities with cross-functional and multi-functional teams
  • Ability to develop creative approaches to solving complex user experience problems and to convey ideas in a tangible and effective format
  • Knowledge of a variety of user research methods; demonstrated understanding of the capabilities and limitations of various research methods
  • Demonstrated ability to analyze and prioritize end users’ workflows, needs and desires, and to effectively transform this analysis into design solutions