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Our mission is to bring community and belonging to everyone in the world. Reddit is a community of communities where people can dive into anything through experiences built around their interests, hobbies, and passions. With more than 50 million people visiting 100,000+ communities daily, it is home to the most open and authentic conversations on the internet. From pets to parenting, skincare to stocks, there’s a community for everybody on Reddit. For more information, visit redditinc.com.
Reddit’s CorpTech is seeking a Senior Support Engineer at our Chicago office. This role, within our End User Operations team is based in our Chicago office and will serve as the primary escalation point and face of the IT team at the Chicago Office. As the first point of contact in the office, you will be responsible for maintaining all technology onsite, including hardware inventory, AV, desk configurations, networking and Security systems. You will also be a point of escalation for junior support staff in our offices globally.
On top of upholding the high uptime of the physical office, you will also help support our global workforce. Most of this work is generated through our IT Support Desk ticketing system, and walk ups onsite. The scope of the role covers the entire range of SaaS products managed by our team (Google Workplace, Zoom, Okta, Atlassian Cloud, Zendesk, Sailpoint, etc.). As the team grows across the globe, we will implement a “follow the sun” model and seamlessly hand off support as members of the team come online. Request handoffs and updates on urgent tasks that may roll over will enable this process.
You are a team player with a strong commitment to customer service, you enjoy technology, and have an aptitude for problem-solving.
What We Can Expect From You:
This job posting may span more than one career level.
In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.
The base pay range for this position is: $115,600 - $173,400
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