SOPHiA GENETICS is hiring a

Senior Manager / Associate Director, Revenue Operations

Boston, United States

We believe that there is a smarter, more data-driven way to make decisions in healthcare.SOPHiA GENETICS (NASDAQ: SOPH) combines genomics, radiomics, clinical, and other data modalities through our propriety SOPHiA DDM platform to help healthcare professionals and patients across the world in the fight against cancer and rare and inherited diseases. To help us achieve our ambitious mission and scale our business, we are now searching for a Senior Manager / Associate Director, Revenue Operations to join a dynamic global Revenue Operations team in our Boston office and help enable our Commercial team in bringing our innovative solutions to hospitals and labs across the world.   

Reporting directly to the Head of Strategic Operations, the Senior Manager / Associate Director, Revenue Operations will be the lead designer and owner of our entire revenue ecosystem, inclusive of Salesforce and our extended technology stack, as well as key functional processes. You will add value and directly contribute to the strategic direction and growth of our Commercial and Operations teams by:  

  • Designing & improving the end-to-end user experience for Salesforce across our Commercial, Marketing, and Operations teams across the customer journey from lead generation to revenue 
  • Owning the tech stack for Salesforce, including integration with ancillary enablement software tools, such as Groove, Pardot, Conga, Jira, and our ERP (Microsoft Dynamics) 
  • Working closely with internal and external administrators and developers in delivering the required design improvements to our Salesforce ecosystem 
  • Implementing new and refining existing sales processes/tools, such as CPQ, in our Salesforce ecosystem 
  • Designing and operationalizing key fields and metrics and standardized analytics dashboards to provide dynamic visibility into commercial and operational performance for senior executives and our Commercial, Operations, and Finance teams 
  • Supporting senior Commercial leaders in ensuring discipline and accountability in opportunity review, account planning, and data consistency across the global Commercial team to drive revenue growth 
  • Collaborating with other key functional leaders across the Operations organization in Revenue Operations, Supply Chain, Marketing and Professional Services to deliver overarching improvements in productivity, efficiency, and revenue generation 


What you will need to succeed in the role:  

  • Bachelor’s degree in Business, Management, Finance, or the equivalent 
  • Minimum of 7 years of experience in Sales / Revenue Operations building & managing a Salesforce ecosystem and technology stack and process implementation 
  • Experience with Salesforce ancillary tools, such as Groove, Pardot, etc. 
  • Experience with business intelligence tools (PowerBI, Tableau, etc.) and analytical dashboards 
  • Advanced Microsoft Office skills in Excel and PowerPoint 
  • Excellent communication and interpersonal skills in a global work environment 
  • Versatility and adaptability in a fast-moving growth environment 
  • Knowledge of software subscription or consumption sales is a plus 


You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we drive exponential growth. 

  • Flexible hybrid work schedules  
  • Excellent benefits, including Company 401k match 

Business recognition and accolades include:

  • World's most innovative companies (Top 10)
  • World's smartest companies (Top 50)
  • 100 Best Places to Work in Boston
  • Top 10 European Tech Startup - 2020
  • Top 10 European biotechs startup to watch - 2021
  • Top 25 East-Coast Biotech to watch - 2021

Plus, you will find :

  • A flexible, friendly, and international working environment with a collaborative atmosphere
  • Flexible working hours, including hybrid remote / on-site working model
  • An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness.
  • A fast-growing company with plenty of opportunity for personal growth and development
  • A hard technical challenge to solve with exciting modern technology - cloud computing, Big Data, DevOps, machine learning

The Process: 

  • Apply now with your resume and any supporting information 
  • For further information, please contact our Lead Talent Acquisition Partner 
  • Suitably qualified candidates will be invited to an interview and screening process through which you will speak with members of our Talent Acquisition Team and the hiring leader alongside key colleagues and stakeholders from across the business 


Start Date: ASAP 

Location: Boston, MA (Hybrid, 2-3 days per week in Office) 

Contract: Full-Time, Permanent 

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